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MailTips could not be retrieved

Posted on 2011-03-24
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Last Modified: 2012-05-11
Hi all!

We've got a single server setup of Microsoft Exhange 2010 SP1 + Update Rollup 2
There is also a legacy Exchange 2003 server with one user left on it. The Exchange 2003 server is genereting the OAB.

Suddenly for some reason, whenever I click "New E-mail" or reply to a mail in Outlook 2010, I now get a message saying MailTips could not be retrieved. I figure this has something to do with the EWS? Please help!

I would like to add that MailTips work from OWA and Outlook in online mode.
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Question by:JimmyBeckman
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5 Comments
 
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Expert Comment

by:e_aravind
ID: 35212794
Can you please check if the internal URL of the EWS is correct?
Accessible from your client machines?
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Accepted Solution

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JimmyBeckman earned 0 total points
ID: 35229357
Thanks for the input e_aravind, I did however find the cause for this problem.

This affected users who had recently changed their primary email addresses (in our case the IT department + a few more). The OAB generation was failing and therefor not updating that info into Outlook. So we were trying to reach the EWS with a primary email address which did not correspond to what the Exchange 2010 thought was our primary email address.

Fixing the OAB generation solved this.
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Expert Comment

by:dng2000
ID: 36481424
This can also happen if a user changes his/her sAMAccountName while keeping the primary email address.  This problem was resolved after refreshing the OAB on the client Outlook.
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Expert Comment

by:Glen Knight
ID: 37452918
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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