Solved

MailTips could not be retrieved

Posted on 2011-03-24
5
12,112 Views
Last Modified: 2012-05-11
Hi all!

We've got a single server setup of Microsoft Exhange 2010 SP1 + Update Rollup 2
There is also a legacy Exchange 2003 server with one user left on it. The Exchange 2003 server is genereting the OAB.

Suddenly for some reason, whenever I click "New E-mail" or reply to a mail in Outlook 2010, I now get a message saying MailTips could not be retrieved. I figure this has something to do with the EWS? Please help!

I would like to add that MailTips work from OWA and Outlook in online mode.
0
Comment
Question by:JimmyBeckman
5 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 35212794
Can you please check if the internal URL of the EWS is correct?
Accessible from your client machines?
0
 

Accepted Solution

by:
JimmyBeckman earned 0 total points
ID: 35229357
Thanks for the input e_aravind, I did however find the cause for this problem.

This affected users who had recently changed their primary email addresses (in our case the IT department + a few more). The OAB generation was failing and therefor not updating that info into Outlook. So we were trying to reach the EWS with a primary email address which did not correspond to what the Exchange 2010 thought was our primary email address.

Fixing the OAB generation solved this.
0
 
LVL 1

Expert Comment

by:dng2000
ID: 36481424
This can also happen if a user changes his/her sAMAccountName while keeping the primary email address.  This problem was resolved after refreshing the OAB on the client Outlook.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 37452918
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question