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Exchange 2003:  1 Outbound email continuously sending.   Unable to remove from Exchange.

Posted on 2011-03-24
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Last Modified: 2012-05-11
For the last 2 days, one particular email (~20MB) is constantly being sent from an internal address to a yahoo account.  At first, I attempted deleting the email from the queue with an NDR.   Now the email does not appear in the queue, however using wireshark, I can see that this email is still being attempted.   I have restarted services as well as restarted the server to no avail.  I also do not see this email under the mailroot folders.

I am unsure how I may remove this email.  It is consuming precious upload bandwidth.  Thank you for any assistance.
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Question by:sbaylis
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Assisted Solution

by:Navdeep
Navdeep earned 200 total points
ID: 35210334
Hi,

if you stop SMTP service, do you still see the bandwidth spiking.

if yes, then it's something else
if no and if you start smtp service again bandwidth spike again.

Then you can try the following article and clear the tempTables, this is the exchange smtp internal where mails are processed.
http://blogs.technet.com/b/11/archive/2008/03/18/using-mfcmapi-to-delete-exchange-2003-temp-tables.aspx
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Accepted Solution

by:
sbaylis earned 0 total points
ID: 35210503
Stopping SMTP ceases the bandwidth spike.  Thanks for the link.  I will be reviewing this information.
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Assisted Solution

by:sbaylis
sbaylis earned 0 total points
ID: 35214874
After waiting for the standard time-out period, the email no longer is attempted and the system is functioning normally.
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Author Closing Comment

by:sbaylis
ID: 35252681
Unfortunately, we had to deal with this issue until it timed out.
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