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Outlook 2007 on Windows 7 message opens briefely then blank

Posted on 2011-03-24
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Last Modified: 2012-05-11
Outlook 2007
Windows 7 Professional

I have 2 computers.  On my XP machine messages in Outlook open normally.  On my Windows 7 machine each time I open a message the first time it is blank.  I can close the message and open it again and it displays normally.

Anybody seen that before?

Thanks,
Brooks
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Question by:gbnorton
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5 Comments
 
LVL 1

Expert Comment

by:Le_Rocca
ID: 35206869
What you can try is pstscan on the pst file otherwise try to repair your outlook.

Is this on speficic email ?
0
 
LVL 6

Expert Comment

by:Lordy123
ID: 35206924
Its actually called scanpst.exe, and on your machine it will be located in C:\Program Files\Microsoft Office\Office12.

The following link takes you to Microsofts guide to using the inbox repair tools:
http://support.microsoft.com/kb/287497

Let me know if you have any more questions on this process.
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LVL 1

Expert Comment

by:WBGames
ID: 35207465
Close  Outlook
locate normal.dot on your computer, delete it
Restart outlook and check if its ok
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Accepted Solution

by:
gbnorton earned 0 total points
ID: 35214611
The problem was an add on.
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Author Closing Comment

by:gbnorton
ID: 35252674
A third party add on, Outlook Connector, had to be configured differently for Windows 7.

Disable "Enable message download cancellation"
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