I have recently moved from a Windows Mobile phone to a BlackBerry Torch. Very impressed with the phone and functions but I do have a couple of issues that I would very much appreciate some asistance with.
We are a small user and at present although we use exchange 2007 haven't gone for BES as we only have one BB to connect ( this will change shortly).
My particular problem is that each time I add a new email service, data from the calendars moves to the latest calendar i.e. I added exchange, sychnronised and calendar sychronised fine. I added a gmail account and all of the calendar items switched to the Gmail Calendar and when I synchronised, everything vanished from the Outlook calendar..... most disconcerting I can tell you.
But I deleted the Gmail account and the items moved back and synchronised again. I have realised that if I create the email service and then delete the GMail ICAL this problem is solved but I'm not sure if this is advisable.
Secondly I created a BlackBerry Messenge Group which also created a BBM Calender which has now taken priority over other calendars. Since then the BBM Calendar is the default one and I can't find anywhere to remove it despite having erased the BBM Group.
To sum up:- Menu - Select Calendar now shows three calendars
Group (which I don't want)
Default (which contains the calendar items synchronised with Outlook)
My Exchange Email Address
When I create a new appointment on the BB I am able to choose a calendar and but the Default one isn't offered. I can choose the Group one or My Exchange one. Neither of these sync back to Outlook. Calendar items created in Outlook appear under default Calender on BB and I can edit and delete them.
I'm not sure where to go from here. I am happy to wipe the device and restore to factory settings (if someone can tell me how to do this) and start afresh. Hopefully someone can instruct me on the best way to proceed from fresh if that is the best solution.