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error printing adobe documents

Posted on 2011-03-24
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Last Modified: 2012-05-11
I have a user trying to print large adobe docs (20-50 pages) The job is sent to the printer and starts, but shortly after I get an error mesage "the document could not be printed". then "there are no pages selected to print". And last "a drawing error occured". When I go to the printer, about half the pages have printed. The user was printing documents like this without a problem until today. The user has a windows 7 workstation. Also, The event logs really dont suggest anything.
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Question by:jhillbos
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Expert Comment

by:Patmac951
ID: 35207951
For testing purposes have you tried to print the large document in sections like pages 1-10, 11-20 etc from the Windows 7 computer?  Do you know how much memory the printer has?  Is the Windows 7 computer set to print directly to the printer or spool the document?  Can you effectively print the document from another computer to the same printer without a problem?

For trouble shooting purposes check these issues.
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Expert Comment

by:mcsween
ID: 35207956
Does this occur from another user's workstation on the same printer?  Is this a network printer?  If both are yes I would suspect bad memory in the printer.
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Expert Comment

by:sleggy_allen
ID: 35208305
I assume you are printing a pdf file straight from adobe reader. If that is the case just try reinstalling adobe reader and see if it solves the issue.
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Expert Comment

by:hdhondt
ID: 35211722
Like the other experts, I'll assume that you are printing PDF files from Acrobat. If not, let us know which Adobe program you're using...

In Acrobat Reader, try selecting "Print as Image" under the Advanced button in the Print dialogue box.

Also, how large is the spool file? Click on the printer icon in the taskbar to find out. Windows does not seem to like spool files larger than about 500MB. If the spool file is very large, try printing the document in sections.

If the job always stalls on a particular page, there may be a problem in the PDF file at that page. Print as Image my fix that, or you may need to recreate the page.
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Author Comment

by:jhillbos
ID: 35217785
Sorry for the delayed response.
The user is printing from adobe reader (the latest update)
I will try to print as image to see what happens. She always prints jobs like this. They have always worked. The same happens on all workstations. Error occurs and prints 19 pages every time (out of 50 pages) Is it possible the last adobe update is the problem? I don't believe the document is even close to 500mb. Prints large docs in word just fine. Thanks for the suggestions, I will try them all until I find a solution. Any more ideas are greatly appreciated.
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Expert Comment

by:Patmac951
ID: 35219026
This sounds like a printer memory/buffer issue.  Have you checked the actual size of the file?  How big is it?   Do you have any idea how much RAM the printer has?  What type of printer is this?  You should be able to print a configuration page that shows all the printer details from the printer menu.

It appears to be too big to fit in the buffer cache/memory of the printer.  Not a fix but a workaround would be to print the document 10 pages at a time
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by:hdhondt
ID: 35221452
It's not the document size  I'm talking about, but the spool file size - which is usually much larger than the document.

And I completely disagree with Patmac951. Printer memory is not the cause. If the printer can't hold the whole document, the PC/server will spool it as needed. Most printers only allocate a small amount of memory to the input buffer - a matter of a few hundred kB. From there the document is interpreted and converted to dots in the printer's page (bitmap) memory. The printer has enough for 1 or more pages. Again, when that memory fills up, it will stop the bitmap conversion until a page is printed. Then it will get more data from the input buffer, and when there is space in that, the printer will request more data from the PC.
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Expert Comment

by:sleggy_allen
ID: 35223120
Have you tried printing the files 10 pages at a time? let us see if it will make any difference. Sometimes we can't really stick in finding the exact solution right away. I would love to try the printing the old documents that she never had trouble with. and also downgrade to a lower version of Adobe that worked for you before or try other pdf readers this way you don't have to uninstall the current adobe reader. I would also like to suggest if you can print the current document using a different printer.
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Expert Comment

by:David_Ingledew
ID: 35241972
I've seen adobe cause problems similar, try Foxit temporarily?

I concur with hdhondht, as long as a single page can be spooled and processed then printing should be reasonable - extra memory is never a bad idea, but I also doubt will fix this.
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Accepted Solution

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jhillbos earned 0 total points
ID: 35243872
I guess the issue was with adobe reader's latest update. The problem seemed to resolve itself. I waited over the weekend and the problem has vanished. Don't you love that?? Thanks for all the advice.
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Author Closing Comment

by:jhillbos
ID: 35312645
sorry
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