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office 2003 not working for new users on citrix

Posted on 2011-03-24
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Last Modified: 2013-11-25
I have a new citrix presentation server 4.0 and I installed office 2003. For new users i get an error message when trying to start any office program. The message will say Cannot start microsoft office outlook, mapi32.dll is corrupt or the wrong version. This could have been caused by installing other messaging software. Please reinstall outlook.
everything works when I login as an administrator. What can I do to make it work for everyone that logs in? Do roaming profiles have anything to do with it?
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Question by:knfitz
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18 Comments
 
LVL 19

Expert Comment

by:Raheman M. Abdul
ID: 35207944
check the permissions on the folder where the mapi32.dll exists
temporarily give the permissions to the user and test
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Author Comment

by:knfitz
ID: 35207952
what folder is it in?
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Author Comment

by:knfitz
ID: 35207964
when I try to launch word or one of the other office programs, it says that the local policy is preventing this kind of install. I dont' want users to be able to install programs, but I need the ones that are installed to work.
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Author Comment

by:knfitz
ID: 35207982
I tired the folder permissions and got the same message
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LVL 37

Expert Comment

by:Carl Webster
ID: 35208005
Did you put the server in Install mode before you installed it? Or better yet, install it from Add/Remove programs in Control Panel?  If the server was not in Install mode, only the account used to install the software has access to run the software.
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Author Comment

by:knfitz
ID: 35208019
How do I put it in install mode? I tried reinstalling. can I do this from remote desktop, or do I have to be at the console?
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LVL 37

Expert Comment

by:Carl Webster
ID: 35208076
Better from the console or rdp /console.

change user /install
install office 2003
install office 2003 service packs
install office 2003 updates
change user /execute

best if done with NO users, but you, on the server.
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Author Comment

by:knfitz
ID: 35208092
is it better to go into install mode or use add programs?
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LVL 37

Expert Comment

by:Carl Webster
ID: 35208103
add programs will auto switch to install mode and when you click finish, go back to execute mode.  Either way is fine.
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Author Comment

by:knfitz
ID: 35208269
I just uninstalled and reinstalled from the console using add programs and I'm still getting the same thing?
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LVL 37

Expert Comment

by:Carl Webster
ID: 35208394
Whenever a user starts an Office product, it needs to configure Office for that user.  To do so, it needs the msiinstaller service.  If you have the policy set to not allow installer to run, then the user can't ever start Office successfully.
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Author Comment

by:knfitz
ID: 35208460
When I go into asdd programs, it says I can't add programs from the network. would hurt anything to switch out of application server mode?
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Author Comment

by:knfitz
ID: 35208552
Here's something interesting. I'm using roaming profiles and deploying office 2003 to office computers. When I add office to the client computers through add programs then I have to add it for each person that logs on to the workstation. For users that don't have a profile built yet, office works fine for them on the citrix server. However if it's a roaming profile that was built on the workstation first then I'm getting these error messages. what does that mean?
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LVL 10

Expert Comment

by:Muzafar Momin
ID: 35213156
re install msoffice
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35213516
Please tell us what the solution was.  Don't delete the question.  Others may need your solution in the future.
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Accepted Solution

by:
knfitz earned 0 total points
ID: 35234231
I was using roaming profiles, and was deploying office 2003 on the office machines through group policy. I installed office on the citrix server manually. If someone already had a profile on the office machine and logged into citrix, then it would not work. If it was a new profile then everything worked, except it wouldn't work on the office pc. So I switched the citrix to only use local profiles. The settings won't transfer like that, but the citrix users are seperate for the most part. Now it works.
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Author Closing Comment

by:knfitz
ID: 35304287
I figured it out.
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