HP HD Recovery hangs up
Posted on 2011-03-24
I have a Compaq CQ5210F Desktop with a defective hard drive.
The original drive is a 500G Seagate Barracuda 7200.12
I'm trying to replace it with a new WD Caviar 1TB.
I ordered a new set of Recovery discs from HP since the owner didn't make a set originally.
The process goes all the way to copying all the data.
After the last CD is ejected the PC reboots to a black screen with a blinking cursor, nothing more.
It does have a Nvidia GeForce.
I found this in the HP Help section.
"Some computers with NVIDIA chipsets may experience a hang early in the formatting or copying process if a newer (than originally shipped) generation hard disk drive has been used to replace the original primary drive. This issue has been seen with Seagate Barracuda 7200.11 and 7200.12 series drives, as well as some Samsung models. There have been no issues reported with newer drives from Hitachi and Western Digital. This only affects computers with a software build ID that starts with 71, 72, or 73 (built in 2006/2007). The build ID can be found on a label adhered to the bottom of the computer case. Replace the hard drive with a compatible drive to recover these computers from recovery discs. Replaced drives can be used as secondary storage devices".
The only reference I see on the bottom is a "BID: 94NAV6PrA2
the PC was bought 10/25/2009
Should I buy another HDD and what is a compatible one if I have to.