backup exec v9.1 - can't restore data from usb external drive

Posted on 2011-03-24
Last Modified: 2012-05-11
Hi there, I have a server that we've replaced the hard drives in the unit (Dell PowerEdge 400SC) and have reinstalled the OS and backup exec v9.1. I am trying to restore the utility partition with the registry and domain info, then drive C: and finally exchange.
We use external USB drives as our backup source. Our backups are password protected.

I've inventoried the backup and cataloged the data - no problem there.

I select the utility partition and drive C: and the backup immediately fails with the following error "unable to acquire device for the specified pool and media"

we were using a logon account of 'backupexec"
since the server is still not set up with domain info, I created a user called 'BackupExec' but that still doesn't work either.
Any ideas?

Question by:johnbowden
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ID: 35210979

Author Comment

ID: 35215251
thanks, yes, I've followed that document and still getting the same message.
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Expert Comment

ID: 35216017
did you update backup exec on the old server and just do a plain install on the new one?
I'd run liveupdate and get backup exec as upto date as possible. these old versions had loads of problems with USB drives.

If you have updated symantec to the same level it was when the backups were taken then I'm a bit stuck. v9.1 is pretty old and I havent used it in ages. I'll have a rummage and see if i can find a copy anywhere so i can have a look and refresh my memory on it.
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Author Comment

ID: 35217217
I will make sure that it's updated. Yes, I'm just using the original software without any updates.

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Expert Comment

ID: 35218605
hmm. thats a very old version. get it as upto date as liveupdate will allow, reboot ad give it another try.

Author Comment

ID: 35219838
our new server has Backup Exec 2010
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Accepted Solution

Steve earned 250 total points
ID: 35223226
Plug the usb drive into the new server and see if u can do a test restore using backup exec 2010. At least that will help rule out the old backup exec version as a possible cause.

Also, Have u set up the usb drive as a valid backup to disk folder as it was before the dusk replacements?

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