Solved

backup exec v9.1 - can't restore data from usb external drive

Posted on 2011-03-24
7
394 Views
Last Modified: 2012-05-11
Hi there, I have a server that we've replaced the hard drives in the unit (Dell PowerEdge 400SC) and have reinstalled the OS and backup exec v9.1. I am trying to restore the utility partition with the registry and domain info, then drive C: and finally exchange.
We use external USB drives as our backup source. Our backups are password protected.

I've inventoried the backup and cataloged the data - no problem there.

I select the utility partition and drive C: and the backup immediately fails with the following error "unable to acquire device for the specified pool and media"

we were using a logon account of 'backupexec"
since the server is still not set up with domain info, I created a user called 'BackupExec' but that still doesn't work either.
Any ideas?

0
Comment
Question by:johnbowden
  • 4
  • 3
7 Comments
 
LVL 27

Expert Comment

by:Steve
ID: 35210979
0
 

Author Comment

by:johnbowden
ID: 35215251
thanks, yes, I've followed that document and still getting the same message.
0
 
LVL 27

Expert Comment

by:Steve
ID: 35216017
did you update backup exec on the old server and just do a plain install on the new one?
I'd run liveupdate and get backup exec as upto date as possible. these old versions had loads of problems with USB drives.

If you have updated symantec to the same level it was when the backups were taken then I'm a bit stuck. v9.1 is pretty old and I havent used it in ages. I'll have a rummage and see if i can find a copy anywhere so i can have a look and refresh my memory on it.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:johnbowden
ID: 35217217
I will make sure that it's updated. Yes, I'm just using the original software without any updates.

thanks
0
 
LVL 27

Expert Comment

by:Steve
ID: 35218605
hmm. thats a very old version. get it as upto date as liveupdate will allow, reboot ad give it another try.
0
 

Author Comment

by:johnbowden
ID: 35219838
our new server has Backup Exec 2010
0
 
LVL 27

Accepted Solution

by:
Steve earned 250 total points
ID: 35223226
Plug the usb drive into the new server and see if u can do a test restore using backup exec 2010. At least that will help rule out the old backup exec version as a possible cause.

Also, Have u set up the usb drive as a valid backup to disk folder as it was before the dusk replacements?
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You may have discovered the 'Compatibility View Settings' workaround for making your SBS 2008 Remote Web Workplace 'connect to a computer' section stops 'working around' after a Windows 10 client upgrade.  That can be fixed so it 'works around' agai…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question