• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 5305
  • Last Modified:

msra /offerra computername

Hi,

when I use the remote assistance command (msra /offerra computername) to connect from XP machine to any other XP or Windows 7 machine, I get the following message.

Windows cannot find 'msra'. Make sure that you typed the name correctly and then try again. To search a file, click the start button, and then click search.

whereas this command works fine and I can make remote connections to assist from windows 7 to other windows 7 or XP machines.

does it not support from XP? Any ideas what's wrong?

thanks,
0
IT_Chipperfield
Asked:
IT_Chipperfield
1 Solution
 
adpeateCommented:
Hi,
the msra command is a Vista and above command - see the following:

http://www.tweakvista.com/articles/39063/remote_assistance_shortcuts/

In XP you can launch remote assistance with the following command:

%SystemRoot%\System32\rcimlby.exe -LaunchRA

To offer remote assistance use the following command:
"%ProgramFiles%\Internet Explorer\iexplore" hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

Alan
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now