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msra /offerra computername

Posted on 2011-03-24
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Last Modified: 2012-08-13
Hi,

when I use the remote assistance command (msra /offerra computername) to connect from XP machine to any other XP or Windows 7 machine, I get the following message.

Windows cannot find 'msra'. Make sure that you typed the name correctly and then try again. To search a file, click the start button, and then click search.

whereas this command works fine and I can make remote connections to assist from windows 7 to other windows 7 or XP machines.

does it not support from XP? Any ideas what's wrong?

thanks,
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Question by:IT_Chipperfield
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adpeate earned 500 total points
ID: 35208980
Hi,
the msra command is a Vista and above command - see the following:

http://www.tweakvista.com/articles/39063/remote_assistance_shortcuts/

In XP you can launch remote assistance with the following command:

%SystemRoot%\System32\rcimlby.exe -LaunchRA

To offer remote assistance use the following command:
"%ProgramFiles%\Internet Explorer\iexplore" hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

Alan
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