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Word 2003 problem on WIN7-64

Posted on 2011-03-24
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Last Modified: 2012-05-11
Word worked fine for many months but has now started constantly giving a "not responding message" when opening and when closing or saving.  It will eventually open and close after waits of several minutes.
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Question by:KenJ999
6 Comments
 
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by:JRoyse
JRoyse earned 50 total points
ID: 35209042
1 .Check for Office 2003 SP3 update.
2. Right-click Word and select run-as-administrator (you can make a shortcut to do this if this eliminatres the problem
3. I would recommend to avoid Office 2003 on Windows 7.  Either get a newer MS version or the OpenOffice.org one.
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by:GrahamSkan
GrahamSkan earned 50 total points
ID: 35209251
Try these troubleshooting steps from Microsoft:

http://support.microsoft.com/kb/921541
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Assisted Solution

by:tgphelp
tgphelp earned 50 total points
ID: 35215380
Also see if any newly installed apps have created their own shortcut-icon entry in the Save-As left-hand pane. We had the same issue in a similar environment. HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Open Find\Places\UserDefinedPlaces
If you have anything listed under UserDefinedPlaces delete the key and see if it makes difference. Our specific app was Newforma.
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Accepted Solution

by:
KenJ999 earned 0 total points
ID: 35236715
None of the above helped - but I did find a solution.  I coppied all forlders to a new user account and deleted the old user account.  That solved the problem on both the desktop and laptop which were having the problem.  Hope this may help someone else if they encounter the same problem.  Thanks to all, Ken Johnson
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Expert Comment

by:GrahamSkan
ID: 35236856
Thanks for the useful feedback, Ken.

The Microsoft-recommended solutions are intended to address specific problems with the settings in the user profile. Obviously it doesn't hit all of them, so this would be a last-ditch solution which I will append to my recommendations in future.
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Author Closing Comment

by:KenJ999
ID: 35304359
I accepted my own comment as the solution because it was the only thing that worked.  The three suggestions offered were all tried without success.
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