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Can't connect to RWW. Certificate or A record issues.

Posted on 2011-03-24
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Last Modified: 2012-08-13
I have RWW set up on SBS 2008 and it works fine on the internal network.
Our office is part of a building where the internet is provided free and it comes in on the ISP's router (external ip address is 83.xxx.xxx.xxx) then is split into subnets and into each office. In our office it's then connected to a Dlink dir-655 router and all the pc's and the server are attatched to this.
I've got the guy running the building to forward ports 443 & 987 to the external ip of our router where they are forwarded to the server.
Our website, www.ourdomain.com is hosted externally and our Website hoster created a subdomain, http://remote.ourdomain.com , and forwarded it to https://83.xxx.xxx.xxx/remote .
But when i browse to https://remote.ourdomain.com i get forwarded to https://83.xxx.xxx.xxx/remote where i get "There is a problem with this website's security certificate." I then click on "Continue to this website (not reccommended)" where i get to the RWW homepage.
I login here and get the "Connect to a computer/Connect to a server" screen but the problem then is when i try to get a remote connection to a pc or the server i get the error "To connect to Remote Web Workplace, you must install the proper certificate." and i can't connect.
I've installed a certificate for remote.ourdomain.com which i got from Comodo in SBS 2008 and on the Windows 7 laptop i'm using to connect but i'm assuming the problem is it doesn't match the address https://83.xxx.xxx.xxx/remote that displays when i'm trying to connect.
My Website host has just tried to forward http://remote.ourdomain.com to 83.xxx.xxx.xxx but that brings up a page Network Error (tcp_error). I can now still connect through https://83.xxx.xxx.xxx/remote but get the same error "There is a problem with this website's security certificate." I then click on "Continue to this website (not reccommended)" where i get to the RWW homepage. I login here and get the "Connect to a computer/Connect to a server" screen but when i try to get a remote connection to a pc or the server i get the error "To connect to Remote Web Workplace, you must install the proper certificate." and again i can't connect.
Any body any idea what's wrong here?
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Question by:Dahoe
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3 Comments
 
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davorin earned 500 total points
ID: 35209329
You shouldn't made a web redirection, but only another A record on your external DNS server pointing remote.ourdomain.com to IP address 83.x.x.x.
I hope your certificate id issued for remote.ourdomain.com
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Author Comment

by:Dahoe
ID: 35209656
Hi there,
it's my website host that set up the redirection. Is he the one that should set up the A record or would it be my ISP?
Yeah the cert is issued for remote.ourdomain.com
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LVL 27

Expert Comment

by:davorin
ID: 35209910
Go to http://whois.domaintools.com/ and enter your domain in form ourdomain.com (without remote or www). In the result page you will get at least two nameserver entries. These are the DNS servers hosting your domain. For setting up the A record you should ask the one, who is taking care of these servers.
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