Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.
Course Of The Month
8 days, 1 hour left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Unable to access mailbox on some machines, not others. Outlook 2010.
Posted on 2011-03-24
I've been having a very annoying problem with one of my employee's mailbox. Unfortunately, there hasn't been anything that was installed or run that might have caused this that I can tell.
The biggest problem is that this issue is repeatable on 2 laptops (a Lenovo w510 and t410). However, I attempted to add his account on my machine (another w510) and everything worked fine.
What is happening is once I add the account information through the new account wizard, it checks the "Establish Network Connection" and "Search for josh@XXX.com server serttings" then hangs on the "Log on to server" eventually resulting in an error message stating "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Per Microsofts support, I have confirmed that all registry settings for RPC are correct and that the RPC file versions are correct. I have deleted OST files, blown away profiles, repaired Office and eventually uninstalled and reinstalled Office.
I have run get-casmailbox on the server just to make sure MAPI was enabled (it is). I'm currently at my wits end... I can get his mailbox fine on my machine, and he has access to his mailbox using OWA with no problems.
Is there anything else I can try?
The biggest problem is that this issue is repeatable on 2 laptops (a Lenovo w510 and t410). However, I attempted to add his account on my machine (another w510) and everything worked fine.
What is happening is once I add the account information through the new account wizard, it checks the "Establish Network Connection" and "Search for josh@XXX.com server serttings" then hangs on the "Log on to server" eventually resulting in an error message stating "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Per Microsofts support, I have confirmed that all registry settings for RPC are correct and that the RPC file versions are correct. I have deleted OST files, blown away profiles, repaired Office and eventually uninstalled and reinstalled Office.
I have run get-casmailbox on the server just to make sure MAPI was enabled (it is). I'm currently at my wits end... I can get his mailbox fine on my machine, and he has access to his mailbox using OWA with no problems.
Is there anything else I can try?
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
2 Comments
Active 7 days ago
Hi there,
According to Simon on the following link, the only thing that works for this is to rebuild the machine:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_22983983.html?sfQueryTermInfo=1+10+30+action+complet+connect+exchang+microsoft+must+onlin+outlook+unavail#a20354818
Cheers
According to Simon on the following link, the only thing that works for this is to rebuild the machine:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_22983983.html?sfQueryTermInfo=1+10+30+action+complet+connect+exchang+microsoft+must+onlin+outlook+unavail#a20354818
Cheers
Featured Post
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article will help to fix the below errors for MS Exchange Server 2013
I. Certificate error "name on the security certificate is invalid or does not match the name of the site"
II. Out of Office not working
III. Make Internal URLs and Externa…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel.
This lets you automatically sync them with…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online.
The email signature template has been downloaded from:
www.mail-signatures…
Suggested Courses
Course of the Month8 days, 1 hour left to enroll
729 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.