?
Solved

Unable to access mailbox on some machines, not others.  Outlook 2010.

Posted on 2011-03-24
2
Medium Priority
?
290 Views
Last Modified: 2012-05-11
I've been having a very annoying problem with one of my employee's mailbox.  Unfortunately, there hasn't been anything that was installed or run that might have caused this that I can tell.

The biggest problem is that this issue is repeatable on 2 laptops (a Lenovo w510 and t410).  However, I attempted to add his account on my machine (another w510) and everything worked fine.

What is happening is once I add the account information through the new account wizard, it checks the "Establish Network Connection" and "Search for josh@XXX.com server serttings" then hangs on the "Log on to server" eventually resulting in an error message stating "The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

Per Microsofts support, I have confirmed that all registry settings for RPC are correct and that the RPC file versions are correct.  I have deleted OST files, blown away profiles, repaired Office and eventually uninstalled and reinstalled Office.

I have run get-casmailbox on the server just to make sure MAPI was enabled (it is).  I'm currently at my wits end...  I can get his mailbox fine on my machine, and he has access to his mailbox using OWA with no problems.

Is there anything else I can try?  

0
Comment
Question by:Cypher300
2 Comments
 
LVL 21

Accepted Solution

by:
Hendrik Wiese earned 2000 total points
ID: 35209587
0
 

Author Comment

by:Cypher300
ID: 35209935
Yeesh, I was trying to avoid that exact possibility.  Welp, time to do a little backing up...
0

Featured Post

[Webinar] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I am posting this in case anyone runs into similar issues that I did, this may save you a lot of grief: Condition: 1. Your NetBIOS domain name contains an ampersand " & " character.  (e.g. AT&T) 2. You've tried to run any Microsoft installation…
Exchange administrators are always vigilant about Exchange crashes and disasters that are possible any time. It is quite essential to identify the symptoms of a possible Exchange issue and be prepared with a proper recovery plan. There are multiple…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Suggested Courses
Course of the Month9 days, 3 hours left to enroll

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question