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Mail stuck in Outbox.  How do I restart exchange 2010

Posted on 2011-03-24
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Last Modified: 2012-08-13
I am running Outlook 2010 on my pc.  When I send an e-mail, the message stays in the Outbox.  The server is not reporting any problems.  I am able to surf the internet.

How do I restart Exchange 2010?  Or is there something else I should be doing?
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Question by:WeThePeople
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Expert Comment

by:Glen Knight
ID: 35209932
does this happen to everyone? If so it's more  than likely because the server is out of disk space, see alanhardisty's guide here on how to resolve this quickly: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_4259-Exchange-2007-2010-Backpressure-Quick-Fix.html
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Author Comment

by:WeThePeople
ID: 35209954
I do see one error in the event log.
Error 1009, MSExchangeMailSubmission

The Microsoft Exchange Mail Submission service is currently unable to contact any Hub Transport servers in the local Active Directory site.  The servers may be too busy to accept new connections at this time.
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Author Comment

by:WeThePeople
ID: 35209965
This is happening to everyone.  The server has 60 GB of free space on drive C, and 300 GB of free space on drive D.
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Expert Comment

by:Glen Knight
ID: 35209969
Check the disk space on your Exchange Servers, if it's less than 2GB then this can be the cause.
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Expert Comment

by:Glen Knight
ID: 35209978
Do you only have one Exchange Server?
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Author Comment

by:WeThePeople
ID: 35209983
I only have one exchange server.
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Expert Comment

by:Glen Knight
ID: 35209989
OK, check all the services that start with Microsoft Exchange and are set to Automatic are actually started.

Might be worth just rebooting the server to see if that resolves it.
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Author Comment

by:WeThePeople
ID: 35210012
All MS Exchange services are running.
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Expert Comment

by:Glen Knight
ID: 35210017
give it a restart?
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Author Comment

by:WeThePeople
ID: 35210029
There is now an event 9039, MSExchange Assistants

Unable to process anything for over 30 minutes.  

Diag Info:
Current exception:

Service MSExchangeMailSubmission.  Unable to process anything for over 30 minutes.  Diagnostic info: Governor: ServerGovernor for DatabaseManagerEvent, Last run time: 3/24/2011 11:38:52 AM, Next retry interval: 00:00:05.  Current exception: Microsoft.Exchange.Assistants.TransientServerException
   at Microsoft.Exchange.Assistants.Util.TraceAndThrow(CatchMe function, AIException aiException)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Base.CatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.EventDispatcherPrivate.DangerousProcessItem(EmergencyKit kit, InterestingEvent interestingEvent)
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Author Comment

by:WeThePeople
ID: 35210050
Here is more:

Service MSExchangeMailboxAssistants. An exception has been handled on behalf of an assistant. A report will be sent for the following exception: Microsoft.Exchange.Assistants.AIGrayException ---> Microsoft.Exchange.Common.GrayException ---> Microsoft.Mapi.MapiExceptionPartialCompletion: MapiExceptionPartialCompletion: Unable to save watermarks. (hr=0x40680, ec=0)
Diagnostic context:
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 10804   StoreEc: 0xFFFFF9BF
    Lid: 25094  
    Lid: 13710   StoreEc: 0x89B    
    Lid: 14672   StoreEc: 0x40680  
    Lid: 2031    StoreEc: 0x40680  
    Lid: 18009   StoreEc: 0x40680  
    Lid: 1750    ---- Remote Context End ----
    Lid: 32361   StoreEc: 0x40680  
   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiEventManager.SaveWatermarks(Watermark[] watermarks)
   at Microsoft.Exchange.Assistants.EventAccess.<>c__DisplayClassd.<SaveWatermarks>b__c()
   at Microsoft.Exchange.Assistants.EventAccess.CallEventManager(EventManagerFunction function)
   at Microsoft.Exchange.Assistants.EventControllerPrivate.UpdateIdleWatermarksForAssistant(Guid[] idleMailboxes, Guid assistantId)
   at Microsoft.Exchange.Assistants.EventControllerPrivate.DisposeOfIdleDispatchers()
   at Microsoft.Exchange.Assistants.EventController.<UpdateWatermarks>b__4()
   at Microsoft.Exchange.Assistants.Util.<>c__DisplayClass1.<CoreCatchMeIfYouCan>b__0()
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Common.GrayException.ExceptionCatcher(Object exception)
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   at Microsoft.Exchange.Common.GrayException.MapAndReportGrayExceptions(UserCodeDelegate tryCode)
   at Microsoft.Exchange.Assistants.Util.CoreCatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Assistants.Util.TraceAndThrow(CatchMe function, AIException aiException)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Base.CatchMeIfYouCan(CatchMe function).
0
 

Author Comment

by:WeThePeople
ID: 35210065
Some more:

Log Name:      Application
Source:        MSExchange Assistants
Date:          3/24/2011 12:12:16 PM
Event ID:      9040
Task Category: Assistants
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      SD1.sd.local
Description:
Service MSExchangeMailSubmission. An exception has been handled on behalf of an assistant. A report will be sent for the following exception: Microsoft.Exchange.Assistants.AIGrayException ---> Microsoft.Exchange.Common.GrayException ---> Microsoft.Mapi.MapiExceptionPartialCompletion: MapiExceptionPartialCompletion: Unable to save watermarks. (hr=0x40680, ec=0)
Diagnostic context:
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 10804   StoreEc: 0xFFFFF9BF
    Lid: 25094  
    Lid: 13710   StoreEc: 0x89B    
    Lid: 14672   StoreEc: 0x40680  
    Lid: 2031    StoreEc: 0x40680  
    Lid: 18009   StoreEc: 0x40680  
    Lid: 1750    ---- Remote Context End ----
    Lid: 32361   StoreEc: 0x40680  
   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiEventManager.SaveWatermarks(Watermark[] watermarks)
   at Microsoft.Exchange.Assistants.EventAccess.<>c__DisplayClassd.<SaveWatermarks>b__c()
   at Microsoft.Exchange.Assistants.EventAccess.CallEventManager(EventManagerFunction function)
   at Microsoft.Exchange.Assistants.EventControllerPrivate.UpdateIdleWatermarksForAssistant(Guid[] idleMailboxes, Guid assistantId)
   at Microsoft.Exchange.Assistants.EventControllerPrivate.DisposeOfIdleDispatchers()
   at Microsoft.Exchange.Assistants.EventController.<UpdateWatermarks>b__4()
   at Microsoft.Exchange.Assistants.Util.<>c__DisplayClass1.<CoreCatchMeIfYouCan>b__0()
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Common.GrayException.ExceptionCatcher(Object exception)
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   at Microsoft.Exchange.Common.GrayException.MapAndReportGrayExceptions(UserCodeDelegate tryCode)
   at Microsoft.Exchange.Assistants.Util.CoreCatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Assistants.Util.TraceAndThrow(CatchMe function, AIException aiException)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Base.CatchMeIfYouCan(CatchMe function).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchange Assistants" />
    <EventID Qualifiers="16388">9040</EventID>
    <Level>4</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-03-24T19:12:16.000000000Z" />
    <EventRecordID>102503</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SD1.sd.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MSExchangeMailSubmission</Data>
    <Data>Microsoft.Exchange.Assistants.AIGrayException ---&gt; Microsoft.Exchange.Common.GrayException ---&gt; Microsoft.Mapi.MapiExceptionPartialCompletion: MapiExceptionPartialCompletion: Unable to save watermarks. (hr=0x40680, ec=0)
Diagnostic context:
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 10804   StoreEc: 0xFFFFF9BF
    Lid: 25094  
    Lid: 13710   StoreEc: 0x89B    
    Lid: 14672   StoreEc: 0x40680  
    Lid: 2031    StoreEc: 0x40680  
    Lid: 18009   StoreEc: 0x40680  
    Lid: 1750    ---- Remote Context End ----
    Lid: 32361   StoreEc: 0x40680  
   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, SafeExInterfaceHandle iUnknown, Exception innerException)
   at Microsoft.Mapi.MapiEventManager.SaveWatermarks(Watermark[] watermarks)
   at Microsoft.Exchange.Assistants.EventAccess.&lt;&gt;c__DisplayClassd.&lt;SaveWatermarks&gt;b__c()
   at Microsoft.Exchange.Assistants.EventAccess.CallEventManager(EventManagerFunction function)
   at Microsoft.Exchange.Assistants.EventControllerPrivate.UpdateIdleWatermarksForAssistant(Guid[] idleMailboxes, Guid assistantId)
   at Microsoft.Exchange.Assistants.EventControllerPrivate.DisposeOfIdleDispatchers()
   at Microsoft.Exchange.Assistants.EventController.&lt;UpdateWatermarks&gt;b__4()
   at Microsoft.Exchange.Assistants.Util.&lt;&gt;c__DisplayClass1.&lt;CoreCatchMeIfYouCan&gt;b__0()
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Common.GrayException.ExceptionCatcher(Object exception)
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   at Microsoft.Exchange.Common.GrayException.MapAndReportGrayExceptions(UserCodeDelegate tryCode)
   at Microsoft.Exchange.Assistants.Util.CoreCatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Assistants.Util.TraceAndThrow(CatchMe function, AIException aiException)
   at Microsoft.Exchange.Assistants.Util.CatchMeIfYouCan(CatchMe function)
   at Microsoft.Exchange.Assistants.Base.CatchMeIfYouCan(CatchMe function)</Data>
  </EventData>
</Event>
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Expert Comment

by:Glen Knight
ID: 35210074
have you restarted yet!?
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Author Comment

by:WeThePeople
ID: 35210078
Restart the entire server or just exchange?
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LVL 74

Expert Comment

by:Glen Knight
ID: 35210088
sounds like the transport agent has got it's knickers in a twist.  Give it a restart to see if that helps.

You haven't disabled IPv6 have you?
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Author Comment

by:WeThePeople
ID: 35210118
I have not disabled anything.  Where is the transport agent for me to restart?
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LVL 74

Expert Comment

by:Glen Knight
ID: 35210142
Just stop all services that start with Microsoft Exchange and then start all the ones that are set to automatic.
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Author Comment

by:WeThePeople
ID: 35210180
I am trying to stop all exchange services.  MS Exchange Transport could not be stopped.  Error 1053.  The service did not respond in a timely fashion.
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Accepted Solution

by:
Glen Knight earned 500 total points
ID: 35210210
which is why I suggested a reboot.
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Author Comment

by:WeThePeople
ID: 35210256
I am rebooting the entire server.
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Author Closing Comment

by:WeThePeople
ID: 35217331
This solves the immediate problem.  However, it does not solve what caused the problem in the first place.
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