why does Outlook 2007 hang at startup/splash screen?

Posted on 2011-03-24
Medium Priority
Last Modified: 2012-06-27
When opening Outlook 2007, it will hang at startup/spalsh screen. I will end task it, open another instance and asks to run in safe mode, same problem. I even created a new profile and still does same issue. Any ideas?
Question by:otishelp
  • 2

Accepted Solution

otishelp earned 0 total points
ID: 35210217
Disregard. I had asked customer to restart the computer but he said he had restarted it earlier in the morning, so I wasn't going to force him to restart again.  However, he restarted the computer on his own an voila, Outlook is working now.  Thank you.

Author Closing Comment

ID: 35210221
Customer ended up doing as I had asked him to do before, which was restart computer and that fixed the problem.

Expert Comment

ID: 35210236
Have you tried running outlook in safe mode?

Start > Run > Outlook.exe /safe

Let me know what happens

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