exch 2010 management access

In exchange 2003, Tech support would make changes to Exch 2003 users mailboxes through AD... Now that we just started using exch 2010, mailbox attributes are no longer availalbe in the users AD account.. Do the Tech support admins need to have access to the Exch 2010 MMC to edit users mailboxes?  Any best practive advice is welcome.
DEFclubAsked:
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Adam BrownSr Solutions ArchitectCommented:
They will need to have access to the Exchange 2010 Master Console or Shell. You can control what level of access they have by using management roles. http://technet.microsoft.com/en-us/library/dd298183.aspx has some in depth information on the new Role Based Access Control system for Exchange 2010. If you don't want to have to deal with managing roles like that, you can utilize the built in Exchange Security Groups that are installed into AD with Exchange. For instance, adding users to the Recipient Administrators group will allow them to perform a number of mailbox oriented tasks.

One of the advantages of this system is that when a user with limited administrative access opens the Exchange Management Console, only the tasks that they have access to will be presented to them. From the Exchange Management Shell, they will only be able to use the Powershell cmdlets assigned to the management role that they are a member of.
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DEFclubAuthor Commented:
Yes, I’m familiar with the management rolls... I guess Im just realizing that Microsoft removed exchange administration from AD and it solely resides in the Exchange MMC or PS... Any idea what their philosophy was for making that decision?
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Adam BrownSr Solutions ArchitectCommented:
There were a couple of reasons. Removing it from AD allows for split administration, where AD admins can only view and modify AD objects and functions and Exchange admins can only manage Mailboxes. In the default installation, this partitioning of managerial functions doesn't exist, but Exchange can be installed in a way that allows for much better separation of duties. This is a requirement laid out by many modern security accreditation systems. To be more specific, separation of duties is the requirement that each employee have only enough access to view and modify objects within the scope of their jobs. This prevents an AD admin from, say, configuring an Email user so that all a user's email is forwarded to the admin. It also prevents an Exchange admin from modifying a user or resetting passwords. This could be done with the old system, but the presentation and management of it is much more intuitive with separate interfaces for the two functions.

Another is my own opinion of things, in that the old way of doing it really wasn't very intuitive. Specifically, you managed the Exchange environment in the Exchange Console and the Users in AD. It makes much more sense to have all Exchange administrative tasks available in the same location. I very clearly remember my first run in with Exchange and being horribly confused that I couldn't manage the user's email addresses and such in the Exchange console. There are probably many other reasons as well.
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DEFclubAuthor Commented:
Thanks for taking the time to explain!
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