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Problems with Kensington K33926US docking station -- network connection not working

One of my co-workers has a Dell laptop with Windows 7 on it. She takes it home at night and is forced to unplug all the cables (mouse, keyboard, network, etc.) each time. To make it easier on her, I recently bought her a Kensington K33926US docking station to use with the laptop. The device is described here:

http://us.kensington.com/html/17444.html

It works except for one nagging problem: I can't connect to the network through the docking station. If I plug the Ethernet cable directly into the laptop, everything works fine. If I plug it into the docking station, then the computer can't see the network.

I'm not even sure how it's supposed to work. Is there a Kensington-specific adapter that's supposed to appear in the list of Network Adapters? If so, it's not appearing. All I see is the regular adapters.

Since there is no utility that came with the docking station (the drivers were installed automatically the first time that I powered-up the computer with the device attached) I'm not sure how to even begin troubleshooting this thing.

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Hutch_77

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chernavsky

ASKER

Hutch, thanks -- but there is only one driver. I guess I could try re-installing it.

http://us.kensington.com/html/12118.html

Hutch_77

By what that says it should have a driver for the ethernet you might check device manager to see if anything is in there.

Other than that might try another laptop and if no go you might have a bad dock.

chernavsky

ASKER

Thanks for the tip.