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Problems with Kensington K33926US docking station -- network connection not working

Posted on 2011-03-24
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Last Modified: 2012-05-11
One of my co-workers has a Dell laptop with Windows 7 on it.  She takes it home at night and is forced to unplug all the cables (mouse, keyboard, network, etc.) each time.  To make it easier on her, I recently bought her a Kensington K33926US docking station to use with the laptop.  The device is described here:

http://us.kensington.com/html/17444.html

It works except for one nagging problem: I can't connect to the network through the docking station.  If I plug the Ethernet cable directly into the laptop, everything works fine.  If I plug it into the docking station, then the computer can't see the network.

I'm not even sure how it's supposed to work.  Is there a Kensington-specific adapter that's supposed to appear in the list of Network Adapters?  If so, it's not appearing.  All I see is the regular adapters.

Since there is no utility that came with the docking station (the drivers were installed automatically the first time that I powered-up the computer with the device attached) I'm not sure how to even begin troubleshooting this thing.
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Question by:chernavsky
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4 Comments
 
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Hutch_77 earned 250 total points
ID: 35210778
I would believe you should go to kensington's site and download drivers.  I imagine ther eis a USB driver for the ethernet and it should have a separate device since it is a sb and could be a different chipset than what is on board.
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Author Comment

by:chernavsky
ID: 35211002
Hutch, thanks -- but there is only one driver.  I guess I could try re-installing it.

http://us.kensington.com/html/12118.html
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LVL 10

Expert Comment

by:Hutch_77
ID: 35211011
By what that says it should have a driver for the ethernet you might check device manager to see if anything is in there.  

Other than that might try another laptop and if no go you might have a bad dock.
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Author Closing Comment

by:chernavsky
ID: 35279398
Thanks for the tip.
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