Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Problems with Kensington K33926US docking station -- network connection not working

Posted on 2011-03-24
4
Medium Priority
?
1,308 Views
Last Modified: 2012-05-11
One of my co-workers has a Dell laptop with Windows 7 on it.  She takes it home at night and is forced to unplug all the cables (mouse, keyboard, network, etc.) each time.  To make it easier on her, I recently bought her a Kensington K33926US docking station to use with the laptop.  The device is described here:

http://us.kensington.com/html/17444.html

It works except for one nagging problem: I can't connect to the network through the docking station.  If I plug the Ethernet cable directly into the laptop, everything works fine.  If I plug it into the docking station, then the computer can't see the network.

I'm not even sure how it's supposed to work.  Is there a Kensington-specific adapter that's supposed to appear in the list of Network Adapters?  If so, it's not appearing.  All I see is the regular adapters.

Since there is no utility that came with the docking station (the drivers were installed automatically the first time that I powered-up the computer with the device attached) I'm not sure how to even begin troubleshooting this thing.
0
Comment
Question by:chernavsky
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 10

Accepted Solution

by:
Hutch_77 earned 1000 total points
ID: 35210778
I would believe you should go to kensington's site and download drivers.  I imagine ther eis a USB driver for the ethernet and it should have a separate device since it is a sb and could be a different chipset than what is on board.
0
 

Author Comment

by:chernavsky
ID: 35211002
Hutch, thanks -- but there is only one driver.  I guess I could try re-installing it.

http://us.kensington.com/html/12118.html
0
 
LVL 10

Expert Comment

by:Hutch_77
ID: 35211011
By what that says it should have a driver for the ethernet you might check device manager to see if anything is in there.  

Other than that might try another laptop and if no go you might have a bad dock.
0
 

Author Closing Comment

by:chernavsky
ID: 35279398
Thanks for the tip.
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In this article, I am going to show you how to simulate a multi-site Lab environment on a single Hyper-V host. I use this method successfully in my own lab to simulate three fully routed global AD Sites on a Windows 10 Hyper-V host.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question