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SBS 03 Active Sync Errors

Posted on 2011-03-24
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Last Modified: 2012-05-11
Can someone please help me im trying to connect a iphone to a sbs03 box running exchange03 when i connect the phone it goes through the verification stage with no problems just when i try to open the mail app on the phone it says " Cannot Get Mail The connection to the server failed"

I have checked the logs on the server and the below info is what i have found

Event Type:      Error
Event Source:      Server ActiveSync
Event Category:      None
Event ID:      3005
Date:            25/03/2011
Time:            9:41:46 a.m.
User:            MCRAES\coling
Computer:      SERVER
Description:
Unexpected Exchange mailbox Server error: Server: [server.McRaes.local] User: [coling@MCRAES.CO.NZ] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Any help would be greatly appreciated

Thanks
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Question by:MSLCNS
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15 Comments
 

Author Comment

by:MSLCNS
ID: 35210719
i forgot to mention that i have got them working with RPC over HTTP/S without issue its just when i try and get a mail enabled phone to connect i have this issue
0
 
LVL 35

Expert Comment

by:Cris Hanna
ID: 35210952
it looks like you have the server listed in the phone as the URL for the server in the internal domain...you need to have it pointed to the same URL you use for OWA
0
 

Author Comment

by:MSLCNS
ID: 35211592
hi there thanks for your response i have attached a screen shot of the configuration on the iphone  

Config
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LVL 35

Expert Comment

by:Cris Hanna
ID: 35220635
change domain to just mcraes  not mcraes.local
0
 

Author Comment

by:MSLCNS
ID: 35225578
tried changing the domain to mcraes did not work deleted and recreated the account with both just mcraes and also no domain set and get same message connection to server failed
0
 
LVL 35

Expert Comment

by:Cris Hanna
ID: 35225956
What is the OS of the phone?
turn SSL to off
use the settings as you originally had them in the picture here with the exception make the domain just mcraes  not mcraes.local
0
 

Author Comment

by:MSLCNS
ID: 35229886
still no luck as with ssl turned off it cant even get passed the account verification stage
0
 

Author Comment

by:MSLCNS
ID: 35230171
forgot to state its Apple ios 4.3
0
 

Author Comment

by:MSLCNS
ID: 35230172
forgot to state its Apple ios 4.3
0
 
LVL 35

Expert Comment

by:Cris Hanna
ID: 35232096
Have not seen anything reporting a problem with the latested IOS
I've connected my IPOD touch to my exchange without issue

Are you able to connect to Outlook Web Access without issue?
0
 
LVL 35

Accepted Solution

by:
Cris Hanna earned 2000 total points
ID: 35232233
Also Alan Hardisty, another regular contributor to this forum has created a guide which may be of help

http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/ 

0
 

Author Comment

by:MSLCNS
ID: 35234522
yeap outlook web access isnt a problem neither is connecting outlook via https jst seems to be soley active sync
0
 
LVL 35

Expert Comment

by:Cris Hanna
ID: 35234557
Have you worked through the article link I posted?
0
 

Author Comment

by:MSLCNS
ID: 35235151
nt yet was jus replying to your question will be going through doc this morning
0
 

Author Closing Comment

by:MSLCNS
ID: 35267101
Worked a treat problem was on the microsoft active-sync virtual directory accept client certificates was ticked and should have been ignored thanks for the post of the document :)
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