Posted on 2011-03-24
I use Crystal Reports 11, our reports are spread out across a Citrix farm from which our users access the published web application to run those reports. They print from this application using a Thin Print client installed locally on their machines. Ive found that some reports are not defaulting to their default Thin Print client printer as they previously had been, but instead defaulting to what appears to be an embedded default printer within certain Crystal reports themselves, so it could be someone trying to run the report a million miles away and it will only let them print the report out to the default printer at a remote location for which they obviously dont have access to. My question is, is there a way to remove that embedded default printer option on those problem reports and set it back to the way it was where it goes directly to their Thin Print default as its supposed to?