Printer Setup

Posted on 2011-03-24
Medium Priority
Last Modified: 2012-05-11
I use Crystal Reports 11, our reports are spread out across a Citrix farm from which our users access the published web application to run those reports. They print from this application using a Thin Print client installed locally on their machines. Ive found that some reports are not defaulting to their default Thin Print client printer as they previously had been, but instead defaulting to what appears to be an embedded default printer within certain Crystal reports themselves, so it could be someone trying to run the report a million miles away and it will only let them print the report out to the default printer at a remote location for which they obviously dont have access to. My question is, is there a way to remove that embedded default printer option on those problem reports and set it back to the way it was where it goes directly to their Thin Print default as its supposed to?
Question by:al3408
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LVL 101

Expert Comment

ID: 35211539
You can try setting the reports to the NO PRINTER option.

For the reports having this problem, is the printer they were built against available over the network?
If so Crystal will always try to use it.

Can you setup the same Thin Print client on the development machine and set it as the default printer.  In that way Crystal will look for that as the printer.


Author Comment

ID: 35211724
I thought about the no printer option but doesnt that make it so you cant print from the report period?

And the trick with that ThinPrint client is its particular to the default thats set to the users machine, so it has to be dynamic to whatever printer is their default at their remote location, it cant be set to one simply because they wouldnt have physical access to the printer itself to view the printouts.
LVL 101

Accepted Solution

mlmcc earned 2000 total points
ID: 35211941
No printer - That was my understanding but some questions here indicate that is no longer the case.

So it isn't a printing application but rather the local printer?
In that case install a similar driver and name it something strange so that it is unlikely anyone else has the same printer driver installed.

LVL 101

Expert Comment

ID: 35452381
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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