Solved

Printer Setup

Posted on 2011-03-24
5
328 Views
Last Modified: 2012-05-11
I use Crystal Reports 11, our reports are spread out across a Citrix farm from which our users access the published web application to run those reports. They print from this application using a Thin Print client installed locally on their machines. Ive found that some reports are not defaulting to their default Thin Print client printer as they previously had been, but instead defaulting to what appears to be an embedded default printer within certain Crystal reports themselves, so it could be someone trying to run the report a million miles away and it will only let them print the report out to the default printer at a remote location for which they obviously dont have access to. My question is, is there a way to remove that embedded default printer option on those problem reports and set it back to the way it was where it goes directly to their Thin Print default as its supposed to?
0
Comment
Question by:al3408
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 35211539
You can try setting the reports to the NO PRINTER option.

For the reports having this problem, is the printer they were built against available over the network?
If so Crystal will always try to use it.

Can you setup the same Thin Print client on the development machine and set it as the default printer.  In that way Crystal will look for that as the printer.

mlmcc
0
 

Author Comment

by:al3408
ID: 35211724
I thought about the no printer option but doesnt that make it so you cant print from the report period?

And the trick with that ThinPrint client is its particular to the default thats set to the users machine, so it has to be dynamic to whatever printer is their default at their remote location, it cant be set to one simply because they wouldnt have physical access to the printer itself to view the printouts.
0
 
LVL 101

Accepted Solution

by:
mlmcc earned 500 total points
ID: 35211941
No printer - That was my understanding but some questions here indicate that is no longer the case.

So it isn't a printing application but rather the local printer?
In that case install a similar driver and name it something strange so that it is unlikely anyone else has the same printer driver installed.

mlmcc
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 35452381
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I hate sub reports and always consider them the last resort in any reporting solution.  The negative effect on performance and maintainability is just not worth the easy ride they give the report writer.  Nine times out of ten reporting requirements…
Hot fix for .Net Crystal Reports 10.2.3600.0 to fix problems with sub reports running on 64 bit operating systems ISSUE: Reports which contain subreports fail with error "Missing Parameter Value" DEPLOYMENT SERVER OS: Windows 2008 with 64 bi…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question