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Trouble Installing HP Officejet 4500

Posted on 2011-03-24
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Last Modified: 2012-05-11
When installing the printer on a Vista machine it gets most of the way through the install then I get a fatal error that is below

fatal error during installation

could not access network location %APPDATA%\.

it goes on to reference msi.devicemanager01.  HELP!

 

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Question by:musanted
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4 Comments
 
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Expert Comment

by:John Hurst
ID: 35211715
The HP site for that printer has two Vista Drivers (32-bit and 64-bit).

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=3986399&

Did you select the correct driver for your machine? ... Thinkpads_User
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Expert Comment

by:ded9
ID: 35214267
Sounds like a permission issue. Run subinacl

http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx


Install subinacl -download the reset.cmd script and run it. Reboot the computer. Try installing the HP software your issue will be resolved.


Ded9
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Accepted Solution

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musanted earned 0 total points
ID: 35393767
User ended up buying a new printer and returning the one in question
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Author Closing Comment

by:musanted
ID: 35422380
end user bought new printer because nothing suggested here or elsewhere online worked
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