Solved

Microsoft Updates not working

Posted on 2011-03-24
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Last Modified: 2012-06-27
I am trying to update windows XP.  The automatic updates are working and I can update using WSUS offline but when I try using the web page I get the flowing error:

  Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to enable userdata persistence for Internet Explorer. Complete the steps below, and then click Change settings to the left and try saving your changes again.
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
 
 Read more about steps you can take to resolve this problem (error number 0x800A0046) yourself.  
 


I have gone through every suport article I can find.  I have tried the MS KB 883821.  I have also tried uninstalling IE8 smae issue with IE7 then reinstalled IE8 no change.
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Question by:jcrust
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13 Comments
 
LVL 8

Expert Comment

by:Nivlesh
ID: 35212668
another kb article for you based on the error code above
http://support.microsoft.com/kb/910338
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Author Comment

by:jcrust
ID: 35212736
Ok I have now gone through this KB and all settings were as per KB.  I have restarted again and same issue.  No Change
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LVL 26

Expert Comment

by:akahan
ID: 35212790
Maybe one of these solutions will help:

http://www.updatexp.com/0x800a0046.html

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Author Comment

by:jcrust
ID: 35212836
Thanks but no go. I have already been through these steps and no joy.
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LVL 2

Expert Comment

by:kanthec
ID: 35213123
are you able to get the same page from a different browser (Mozilla,GChrome)
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LVL 30

Expert Comment

by:ded9
ID: 35214232
Run dial a fix and then restart the computer. Check for updates.

http://djlizard.net.nyud.net:8080/software/Dial-a-fix-v0.60.0.24.zip



Ded9
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LVL 47

Expert Comment

by:dstewartjr
ID: 35215445
Dial-a-fix has been superceded by the "Fix-it-for-me" here

http://support.microsoft.com/kb/971058
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LVL 47

Expert Comment

by:dstewartjr
ID: 35215495
Do you have a GPO not applying the correct permissions on the Automatic Updates or BITS services possibly?
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Author Comment

by:jcrust
ID: 35219359
Thanks for the ideas.  I will test on Monday and get back to you.
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Author Comment

by:jcrust
ID: 35228058
I have tried both the Dial-a-fix and fix-it-or-me with no luck.  I am still getting the same error when I go to windoes update.  I canot use any other browser as MS will only allow the updates to run through IE.  I have attached a screen shot of the error now.  This is the same as I have been getting since I first tried update.
Update-error.bmp
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LVL 26

Expert Comment

by:akahan
ID: 35228082
Have you tried, in Internet Explorer:

Tools/Internet Options/Advanced , and then clicking the "Reset" button to set all Internet Explorer settings to factory-new?   (Note:  This is NOT the same as clicking "Restore Advanced Settings").



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Accepted Solution

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jcrust earned 0 total points
ID: 35228449
Ok sloved.
I have ran Combo Fix and now all working again.

Thanks for your input.
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Author Closing Comment

by:jcrust
ID: 35292539
Found own fix running Combo Fix
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