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Dial out software can not "see" modems installed in control panel on Server 2003

Posted on 2011-03-24
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Last Modified: 2012-05-11
I have a Windows Server 2003 Std with a DLInk 56k modem installed via COM1. The OS can see the modem & run diagnostics fine without error.

But when i create a dialup connection or use 3rd party software to use the modem, it says that there are no modems installed.

I have uninstalled & reinstalled the software & this device a number of times without success. I have also tried a different modem & running a SFC incase.

Any suggestions?
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Question by:me_likey_sbs
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Expert Comment

by:PlusIT
ID: 35213213
this will probably be a driver issue on 2003.

Can you give me the exact model of the modem and chip?  That way i can point you to an alt driver
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Author Comment

by:me_likey_sbs
ID: 35220448
thanks PlusIT,
i have tried a couple of different drivers but your welcome to find one.
Its a DLink DFM-562E External Modem with a Conexant chip.

cheers.
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by:PlusIT
ID: 35221189
they are not on the 2003 HCL by the looks off it.  
Have you tried the standard modem driver ?
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Author Comment

by:me_likey_sbs
ID: 35221531
hi, yes i have tried generic drivers.
the modem is 1 of 4 modems that are being used. it has worked for 18 months until about november last year. i believe it was a windows update.
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PlusIT earned 500 total points
ID: 35221743
yes there has been an update on 2003 systems which disabled a lot of modems, I've been using bausch modems since then no problems with them.  If i recall right it had somethign to do with fax classes, you prolly can have some luck with a generic conexant driver (look at the conexant chip, the numbers should give some clues)  you could be lucky and find another vendors drivers that will work on that chip.

But I've had the same problem with a few models some I could get to work again with other vendor driver some I had to replace.
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Assisted Solution

by:me_likey_sbs
me_likey_sbs earned 0 total points
ID: 35363378
Sorry for the delay in reply.
I have resolved the issue by doing a few things. I applied reg settings from a working 2003 Servers modem section. I then installed the generic 56k modem drivers for the D-Link modem. I then installed a USB modem & the settings started to show up in the 3rd party software. Thank you plusIT.
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Author Closing Comment

by:me_likey_sbs
ID: 35399250
PlusIT put me onto the right track as far as the modems being on the HCL.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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