Dial out software can not "see" modems installed in control panel on Server 2003

I have a Windows Server 2003 Std with a DLInk 56k modem installed via COM1. The OS can see the modem & run diagnostics fine without error.

But when i create a dialup connection or use 3rd party software to use the modem, it says that there are no modems installed.

I have uninstalled & reinstalled the software & this device a number of times without success. I have also tried a different modem & running a SFC incase.

Any suggestions?
me_likey_sbsAsked:
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PlusITConnect With a Mentor Commented:
yes there has been an update on 2003 systems which disabled a lot of modems, I've been using bausch modems since then no problems with them.  If i recall right it had somethign to do with fax classes, you prolly can have some luck with a generic conexant driver (look at the conexant chip, the numbers should give some clues)  you could be lucky and find another vendors drivers that will work on that chip.

But I've had the same problem with a few models some I could get to work again with other vendor driver some I had to replace.
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PlusITCommented:
this will probably be a driver issue on 2003.

Can you give me the exact model of the modem and chip?  That way i can point you to an alt driver
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me_likey_sbsAuthor Commented:
thanks PlusIT,
i have tried a couple of different drivers but your welcome to find one.
Its a DLink DFM-562E External Modem with a Conexant chip.

cheers.
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PlusITCommented:
they are not on the 2003 HCL by the looks off it.  
Have you tried the standard modem driver ?
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me_likey_sbsAuthor Commented:
hi, yes i have tried generic drivers.
the modem is 1 of 4 modems that are being used. it has worked for 18 months until about november last year. i believe it was a windows update.
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me_likey_sbsConnect With a Mentor Author Commented:
Sorry for the delay in reply.
I have resolved the issue by doing a few things. I applied reg settings from a working 2003 Servers modem section. I then installed the generic 56k modem drivers for the D-Link modem. I then installed a USB modem & the settings started to show up in the 3rd party software. Thank you plusIT.
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me_likey_sbsAuthor Commented:
PlusIT put me onto the right track as far as the modems being on the HCL.
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