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help activating Win7 HP OEM

We have a laptop that had vista and got a terrible virus.
We reformatted the HDD and installed Win7 Home Premium from a 32-bit install dvd.
At the time of install, we did not enter a product key.
We purchased a Win7 OEM with a RAM upgrade for this laptop a few weeks after the install mentioned above.
We now need to activate the OS because the 30 grace period has expired, but when I run the activation wizard it asks for the product key (which I assumed it would), but when I enter it (the new OEM one) and click next, it comes back with an error and code 0xC004E003.
I've used slmgr /rearm in an elevated command prompt to extend the grace perios, but I really need to get this activated and working again.
Any one got any ideas?
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Reece Dodds
Asked:
Reece Dodds
2 Solutions
 
Seth SimmonsSr. Systems AdministratorCommented:
You can't use OEM key on a retail install.  You would need to install Windows again using the OEM media and then use the key.
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Seth SimmonsSr. Systems AdministratorCommented:
...or purchase a license for the installed version
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Reece DoddsAuthor Commented:
it is an OEM install.
and an OEM license.
Not from the same package though...
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ded9Commented:
Its seems like you have used an upgrade disc to install windows. You have to insert the windows disc and perform inplace installation(click upgrade from the desktop and enter the product key).

Easy issue... will get resolved if you do inplace installation from desktop with the product key.



Ded9
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kanthecCommented:
Just call to your support team (Were we have taken OEM Licence) and inform them the licence is not working they can provide a different key for the same licence.

Srikanth
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PowerEdgeTechIT ConsultantCommented:
Call Microsoft Activation (click on the Activate by Phone) ... takes 5 minutes on the phone with them.  Don't call HP ... they have nothing to do with activation.
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Reece DoddsAuthor Commented:
PowerEdgeTech... I would use the activate by phone option, if it would even get that far.
You are right though, HP have nothing to do with Windows LIcensing and will just waste your time trying to tell them otherwise.

I called the 1800 number anyway, cos i know it from memory and talked to them about this issue.  They couldn't help me and passed me on to technical support.  They then passed me on to the genuine advantage validation team.  We discussed the issue at length and and tried numerous "slmgr" commands to attempt the activation and they then determined that the key had been locked on their end because the OEM key from HP had been abused.  They issued me with a new key, and the system activates fine.
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Reece DoddsAuthor Commented:
And those who are confused as to why Microsoft say that the key I was trying to use was an abused HP OEM-SLP key, jump in line... the product is activated now though so all is well.
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Reece DoddsAuthor Commented:
Issue resolved by calling Microsoft Licensing under own volition.
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