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help activating Win7 HP OEM

Posted on 2011-03-24
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Last Modified: 2012-05-11
We have a laptop that had vista and got a terrible virus.
We reformatted the HDD and installed Win7 Home Premium from a 32-bit install dvd.
At the time of install, we did not enter a product key.
We purchased a Win7 OEM with a RAM upgrade for this laptop a few weeks after the install mentioned above.
We now need to activate the OS because the 30 grace period has expired, but when I run the activation wizard it asks for the product key (which I assumed it would), but when I enter it (the new OEM one) and click next, it comes back with an error and code 0xC004E003.
I've used slmgr /rearm in an elevated command prompt to extend the grace perios, but I really need to get this activated and working again.
Any one got any ideas?
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Question by:Reece Dodds
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9 Comments
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 35212934
You can't use OEM key on a retail install.  You would need to install Windows again using the OEM media and then use the key.
0
 
LVL 35

Expert Comment

by:Seth Simmons
ID: 35212937
...or purchase a license for the installed version
0
 
LVL 7

Author Comment

by:Reece Dodds
ID: 35212959
it is an OEM install.
and an OEM license.
Not from the same package though...
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LVL 30

Expert Comment

by:ded9
ID: 35213066
Its seems like you have used an upgrade disc to install windows. You have to insert the windows disc and perform inplace installation(click upgrade from the desktop and enter the product key).

Easy issue... will get resolved if you do inplace installation from desktop with the product key.



Ded9
0
 
LVL 2

Expert Comment

by:kanthec
ID: 35213088
Just call to your support team (Were we have taken OEM Licence) and inform them the licence is not working they can provide a different key for the same licence.

Srikanth
0
 
LVL 33

Assisted Solution

by:PowerEdgeTech
PowerEdgeTech earned 200 total points
ID: 35216055
Call Microsoft Activation (click on the Activate by Phone) ... takes 5 minutes on the phone with them.  Don't call HP ... they have nothing to do with activation.
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LVL 7

Accepted Solution

by:
Reece Dodds earned 0 total points
ID: 35228314
PowerEdgeTech... I would use the activate by phone option, if it would even get that far.
You are right though, HP have nothing to do with Windows LIcensing and will just waste your time trying to tell them otherwise.

I called the 1800 number anyway, cos i know it from memory and talked to them about this issue.  They couldn't help me and passed me on to technical support.  They then passed me on to the genuine advantage validation team.  We discussed the issue at length and and tried numerous "slmgr" commands to attempt the activation and they then determined that the key had been locked on their end because the OEM key from HP had been abused.  They issued me with a new key, and the system activates fine.
0
 
LVL 7

Author Comment

by:Reece Dodds
ID: 35228332
And those who are confused as to why Microsoft say that the key I was trying to use was an abused HP OEM-SLP key, jump in line... the product is activated now though so all is well.
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LVL 7

Author Closing Comment

by:Reece Dodds
ID: 35292537
Issue resolved by calling Microsoft Licensing under own volition.
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