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CRM has already been configured for a user on this computer

Posted on 2011-03-25
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Last Modified: 2012-05-11
Hi all,

We have an issue with a computer where CRM was working and we had to create a new Windows profile to solve other issues.

However, when we try to run the configuration wizard, we receive the following error:
“Microsoft Dynamics CRM for Outlook with Offline Access has already been configured for a user on this computer. Only one use can be configured per computer for Microsoft CRM for Outlook with Offline Access.”

OS: Windows XP Pro SP3
CRM: v4.0 with latest Rollup

This solution that I found on the net did not work:
 C:\>osql –E –S localhost\CRM
      1> drop database mscrm_msde
      2> go
      1> quit 

Open in new window

I cannot connect to the SQL Server on the local machine using this command.
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Question by:stefanbonnarens
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Expert Comment

by:Feridun Kadir
ID: 35214842
Try osql -E -S CRM
i.e. without the localhost

If that doesn't work, try uninstalling Microsoft DYnamics CRM for OUtlook whilst logged in as the user that it was configured for.
You might have to temporarily make that user a member of Local Administrators.
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Accepted Solution

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stefanbonnarens earned 0 total points
ID: 35393636
sorry did nto work but thanks anyway
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Author Closing Comment

by:stefanbonnarens
ID: 35422379
found another solution : restage
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