Solved

Adobe Acrobat 9 Pro Issue

Posted on 2011-03-25
7
251 Views
Last Modified: 2012-05-11
we are pushing Adobe 9 pro through group policy. For some reason, one of the windows 7 PC didn't pick it up. When I try to install it manually using msiexec command. It installs fine. But when I restart the computer adobe acrobat 9 pro is uninstalled through policy. Is there any way I can edit the registry or something to make it work?
0
Comment
Question by:IT_Chipperfield
7 Comments
 
LVL 3

Expert Comment

by:hyperlite
ID: 35214630
Are you pushing it through a package in Group Policy or through a script?  I'm sure you already know this but we will have to find out what is triggering the uninstall.  If passed through script then please post the script.  If passed through a package, please post what package you use or where you got the install from.
0
 

Author Comment

by:IT_Chipperfield
ID: 35214694
I am pushing it through a adobe acrobat msi package and it's installed on one of the file servers.
0
 
LVL 3

Expert Comment

by:hyperlite
ID: 35214815
If you take the install off Group Policy, does it keep it after you have manually installed?  Just troubleshooting, not a solution.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 7

Expert Comment

by:chris_martin62
ID: 35215113
Do you have it setup to install to everyone or just a group of users. And if it is just a a group of users is that computer part of that group. The reason I say that is cause if you have set the installaion to uninstall if no longer part of the group then it will uninstall it should be. Also do a gpresult to make sure that it is getting the policy.
0
 
LVL 51

Expert Comment

by:Netman66
ID: 35219764
You should be Assigning it to the computer.  Group the computers you want it on into a Security group and use Filtering on the GPO by removing Authenticated Users and adding your new Security Group - this will only install on those computers then.

0
 

Accepted Solution

by:
IT_Chipperfield earned 0 total points
ID: 35239794
Thanks guys,

by redeploying the installation package has resolved the problem.
0
 

Author Closing Comment

by:IT_Chipperfield
ID: 35308319
Just right click on the package. Select All Tasks and then select redeploy application.
0

Featured Post

Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This script can help you clean up your user profile database by comparing profiles to Active Directory users in a particular OU, and removing the profiles that don't match.
This article outlines the process to identify and resolve account lockout in an Active Directory environment.
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question