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  • Status: Solved
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Net monitor for employees

Hi all

I have been given a old copy we were provided of net monitor for employees. My boss has asked me to set this up so he can monitor VPN users.

Situation.

Users VPN on to our draytek router so that they can use exchange and visit shared drives. I have installed the agent on to users computers and when they are vpned in i load up the server net monitor software and add the user but no luck. i just get not connected, I have checked everything and cant figure it out. I have checked and if the user is in the office it works fine. So it makes me think its VPN.

Now is it my router or the users router or both routers. Very confusing plus the manual says can use over VPN. Port it uses is 4495, i have also tested remote desktop and that works fine. Tried using the remote desktop port 3389 but still wont connect.

Any info, answers comments will be much appreciated.
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adam2311
Asked:
adam2311
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1 Solution
 
q2qCommented:
When the users vpn in they must be able to route traffic to the net monitor box, and likewise. The easy way to test for this is to performa a route trace and a ping
 ping <remote IP>
if there are no frirewalls in places you should get a response.
If you dont then try a
tracert <remote IP>
it should have a series of IPS finally getting to the destination.

Ensure the netmonitor machine has the same gateway as the pcs that are dialing in.
Also the people dialing in should not have the same subnet ip range as the vpn destination network.
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adam2311Author Commented:
Hi thank your for your response.


I have managed to solve the issue.

It was due to ports being closed under the network properties. I added the ports so as ICF was active and blocking them.
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adam2311Author Commented:
Correct answer to issue.
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