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Anyone know why Outlook 2007 does not download consistently from Exchange 2010 in cached mode?

Posted on 2011-03-25
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Last Modified: 2012-05-11
I have sporadic customers who recieve their email in bunches.  They are using outlook 2007 in cached mode.  Online mode works fine.

I send a test msg, but it does not show up in their inbox.  I wait a while. Nothing. If i go into Send/Receive/ "Microsoft Exchange Only"/Inbox, it pops right up in the inbox.

I also noticed if I brought up the outlook connection status screen and hit reconnect, it downloaded any msgs instantly.

Created a different profile, same behavior.

I have googled this for a while, and can't really find anything helpful.

Anyone have any ideas?

Thanks

sg
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Question by:sqg9
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Expert Comment

by:Randy Downs
ID: 35214974
That's by design - http://technet.microsoft.com/en-us/library/cc179175.aspx

"The cached mailbox and OAB are updated periodically from the Exchange Server computer."
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Author Comment

by:sqg9
ID: 35215354
I realize the download is not as quick as Online mode, but it can be up to an hour before they are downloaded unless they hit send/recieve constantly. This is even when the default time was set from 30 minutes to 1 minute.
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LVL 29

Expert Comment

by:Randy Downs
ID: 35215413
Send Receive doesn't help in cached mode

Users who have Send/Receive-enabled Exchange accounts and who synchronize Outlook data by pressing F9 or by clicking Send/Receive might not realize that manual synchronization is no longer necessary. In fact, network traffic and server usage can be adversely affected if users repeatedly execute Send/Receive requests to Exchange Server. To minimize the effects, inform users that manual Send/Receive actions are unnecessary in Cached Exchange Mode. This might be especially helpful for remote users who typically used Outlook in offline mode with earlier Outlook versions and used Send/Receive to synchronize the data or just before they disconnected from the network. This kind of data synchronization now occurs automatically in Cached Exchange Mode.

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Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 

Author Comment

by:sqg9
ID: 35215941
Unfortunately, if these particular users do not hit Send/Recieve, they will not get new email (delivered to their Exchange Mailbox) downloaded to their Outlook Client/OST file for up to an hour or longer.  I understand that it should not be necessary if Outlook is performing correctly, however for these users it is not behaving correctly, and I am looking for help in diagnosing why.

thanks

sg
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Accepted Solution

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sqg9 earned 0 total points
ID: 36511994
Turns out that their appears to be some type of corruption in the mailboxes that caused this. Once I moved the mailboxes to another DB, the msgs would download consistently and properly.

thanks for all the info!
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Author Closing Comment

by:sqg9
ID: 36534737
None of the suggested answers resolved my issue, had to figure it out on my own.
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