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Anyone know why Outlook 2007 does not download consistently from Exchange 2010 in cached mode?

Posted on 2011-03-25
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Last Modified: 2012-05-11
I have sporadic customers who recieve their email in bunches.  They are using outlook 2007 in cached mode.  Online mode works fine.

I send a test msg, but it does not show up in their inbox.  I wait a while. Nothing. If i go into Send/Receive/ "Microsoft Exchange Only"/Inbox, it pops right up in the inbox.

I also noticed if I brought up the outlook connection status screen and hit reconnect, it downloaded any msgs instantly.

Created a different profile, same behavior.

I have googled this for a while, and can't really find anything helpful.

Anyone have any ideas?

Thanks

sg
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Question by:sqg9
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Expert Comment

by:Randy Downs
ID: 35214974
That's by design - http://technet.microsoft.com/en-us/library/cc179175.aspx

"The cached mailbox and OAB are updated periodically from the Exchange Server computer."
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Author Comment

by:sqg9
ID: 35215354
I realize the download is not as quick as Online mode, but it can be up to an hour before they are downloaded unless they hit send/recieve constantly. This is even when the default time was set from 30 minutes to 1 minute.
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LVL 29

Expert Comment

by:Randy Downs
ID: 35215413
Send Receive doesn't help in cached mode

Users who have Send/Receive-enabled Exchange accounts and who synchronize Outlook data by pressing F9 or by clicking Send/Receive might not realize that manual synchronization is no longer necessary. In fact, network traffic and server usage can be adversely affected if users repeatedly execute Send/Receive requests to Exchange Server. To minimize the effects, inform users that manual Send/Receive actions are unnecessary in Cached Exchange Mode. This might be especially helpful for remote users who typically used Outlook in offline mode with earlier Outlook versions and used Send/Receive to synchronize the data or just before they disconnected from the network. This kind of data synchronization now occurs automatically in Cached Exchange Mode.

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Author Comment

by:sqg9
ID: 35215941
Unfortunately, if these particular users do not hit Send/Recieve, they will not get new email (delivered to their Exchange Mailbox) downloaded to their Outlook Client/OST file for up to an hour or longer.  I understand that it should not be necessary if Outlook is performing correctly, however for these users it is not behaving correctly, and I am looking for help in diagnosing why.

thanks

sg
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Accepted Solution

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sqg9 earned 0 total points
ID: 36511994
Turns out that their appears to be some type of corruption in the mailboxes that caused this. Once I moved the mailboxes to another DB, the msgs would download consistently and properly.

thanks for all the info!
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Author Closing Comment

by:sqg9
ID: 36534737
None of the suggested answers resolved my issue, had to figure it out on my own.
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