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Anyone know why Outlook 2007 does not download consistently from Exchange 2010 in cached mode?
I have sporadic customers who recieve their email in bunches. They are using outlook 2007 in cached mode. Online mode works fine.
I send a test msg, but it does not show up in their inbox. I wait a while. Nothing. If i go into Send/Receive/ "Microsoft Exchange Only"/Inbox, it pops right up in the inbox.
I also noticed if I brought up the outlook connection status screen and hit reconnect, it downloaded any msgs instantly.
Created a different profile, same behavior.
I have googled this for a while, and can't really find anything helpful.
Anyone have any ideas?
Thanks
sg
I send a test msg, but it does not show up in their inbox. I wait a while. Nothing. If i go into Send/Receive/ "Microsoft Exchange Only"/Inbox, it pops right up in the inbox.
I also noticed if I brought up the outlook connection status screen and hit reconnect, it downloaded any msgs instantly.
Created a different profile, same behavior.
I have googled this for a while, and can't really find anything helpful.
Anyone have any ideas?
Thanks
sg
ASKER
I realize the download is not as quick as Online mode, but it can be up to an hour before they are downloaded unless they hit send/recieve constantly. This is even when the default time was set from 30 minutes to 1 minute.
Send Receive doesn't help in cached mode
Users who have Send/Receive-enabled Exchange accounts and who synchronize Outlook data by pressing F9 or by clicking Send/Receive might not realize that manual synchronization is no longer necessary. In fact, network traffic and server usage can be adversely affected if users repeatedly execute Send/Receive requests to Exchange Server. To minimize the effects, inform users that manual Send/Receive actions are unnecessary in Cached Exchange Mode. This might be especially helpful for remote users who typically used Outlook in offline mode with earlier Outlook versions and used Send/Receive to synchronize the data or just before they disconnected from the network. This kind of data synchronization now occurs automatically in Cached Exchange Mode.
ASKER
Unfortunately, if these particular users do not hit Send/Recieve, they will not get new email (delivered to their Exchange Mailbox) downloaded to their Outlook Client/OST file for up to an hour or longer. I understand that it should not be necessary if Outlook is performing correctly, however for these users it is not behaving correctly, and I am looking for help in diagnosing why.
thanks
sg
thanks
sg
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ASKER
None of the suggested answers resolved my issue, had to figure it out on my own.
"The cached mailbox and OAB are updated periodically from the Exchange Server computer."