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"HCI Load Error!!" and "SCI Load Error!!" Toshiba Tecra A9

Posted on 2011-03-25
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Last Modified: 2012-05-11
I have reinstalled the latest Value Added Pack from Toshiba but when I try to run HW Setup from the Toshiba Utilities folder on the Start menu I get "HCI Load Error!!" followed by "SCI Load Error!!" but it then puts up a Setup dialoge box with only the  "General" tab (showing details of the current Bios version).

I'm running Windows 7.

I have the same Value added Pack installed to a second Tecra A9 that doesn't give these errors and displays a further 7 tabs to let me configure various devices.

Does anybody know what an HCI or SCI is?
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Question by:Gadz99
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Expert Comment

by:Rick Hobbs
ID: 35220549
HCI Error or SCI Error are caused by not installing the Toshiba Utilities Common Modules first. Toshiba Utilities (Fn-esse, H/W Setup) require Common Modules to be installed first. If you receive HCI or SCI Error, please download and install Common Modules from Toshiba Download Site at www.toshiba.ca/downloads. The correct order for installing Toshiba Utilities in Win 7 should be as following:

Install Toshiba Power Save
Install Toshiba Utilities Common Modules
Install Toshiba Utilities (Fn-esse, HWSetup)
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Accepted Solution

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Gadz99 earned 0 total points
ID: 35230210
The Toshiba Value Added Pack for the Tecra A9 can only be downloaded as a complete package, the Common Modules are not available separately.  When installing the Toshiba VAP you can either do a complete install or custom.  Selecting custom forces you to include the common modules component.  In desparation I uninstalled the VAP, rebooted,  then reinstalled  just the common modules, rebooted, then via Control Panel modified the install to include the other modules, and rebooted.  Same outcome.

It looks as though I have a corrupt installation.

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Author Closing Comment

by:Gadz99
ID: 35304174
Corrupt installation
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