Solved

Analysing mini dump file to troubleshoot blue screen error

Posted on 2011-03-25
3
599 Views
Last Modified: 2012-08-13
Hi Experts,

I am troubleshooting a blue screen error came on one of our server couple of days ago. Please see the attachment and advise me what you think is the cause?

Many thanks,
dump-file.JPG
0
Comment
Question by:Impex
  • 2
3 Comments
 
LVL 77

Expert Comment

by:arnold
ID: 35216348
Check the drive for errors. You might want to get windbg
chkdsk

http://support.microsoft.com/kb/315263
Available from the above a link to download
http://www.microsoft.com/whdc/devtools/debugging/default.mspx

http://kipirvine.com/asm/4th/debug/windbg/index.htm
0
 

Author Comment

by:Impex
ID: 35216402

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\muzzammilh\Desktop\Mini032311-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (8 procs) Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x80800000 PsLoadedModuleList = 0x808af9c8
Debug session time: Wed Mar 23 01:59:14.770 2011 (GMT+0)
System Uptime: 38 days 12:33:44.500
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
.................................................
Loading User Symbols
Loading unloaded module list
...........
Unable to load image Ntfs.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Ntfs.sys
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {19033d, f78fa4e0, f78fa1dc, 8093781a}

*** WARNING: Unable to verify timestamp for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Probably caused by : Ntfs.sys ( Ntfs+4db7 )

Followup: MachineOwner
---------

0
 
LVL 77

Accepted Solution

by:
arnold earned 250 total points
ID: 35219636
The symbols which need to be downloaded and installed that match the OS from which the dump was retrieved. The issue here it seems an error with filesystem.
Could you run chkdsk c: repeat for the various disk partitions that you have.  This format will only analyze the disk.
At the conclusion it will tell you if a chkdsk /F should be run if you do need to run, it will likely happen on the next reboot so make sure you take that into account before scheduling all partitions to be scanned at the same time on the next reboot.  If this is a server, check raid logs if any also check whether you have the option to run a consistency check on the RAID volume.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

More or less everybody in the IT market understands the basics of Networking, however when we start talking about Storage Networks, things get a bit dizzier, and this is where I would like to help.
Learn about cloud computing and its benefits for small business owners.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now