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Cannot print to local printers in Remote Desktop Session / Unable to uncheck "Advanced Printing Features"

Posted on 2011-03-25
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Last Modified: 2013-11-21
When a user logs in via Remote Desktop in Server 2008, the printer shows up fine, but nothing happens when a print job is sent.  I also noticed in the properties the printer is owned by SYSTEM (probably due to Remote Desktop Easy Print), but the user has "special permissions" which are uneditable and printing is not checked. Incidentally, all users have full administrative priveleges.  Not even the Administrator can successfully print to ANY printer listed. Not using a domain controller.  Not sure what changed here - used to work fine.

Second, even when printing was working, it seems to be impossible to turn off Advanced Printing Features when the printer is pulled in using Easy Print (option grayed out) even though it IS unchecked locally.

Any ideas?
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Question by:jaydhudson
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by:Spike99
ID: 35216158
How printers are handled changed with 2008.  Members of the local Admins group no longer have full access to all user printers on a TS.  Now, you have to be a member of the local Print Operators group for that.

Try adding yourself to the local print operators group, then log off & back on to see if that helps you troubleshoot that printer issue.
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Author Comment

by:jaydhudson
ID: 35216214
Thanks for your reply.  I tried with and without that option.  Right now I am (the Administrator account) and still can't print.  It's a permissions issue somewhere. Here's the event log error:

The document Test Page, owned by Administrator, failed to print on printer Samsung CLX-3170 Series on Rpos (redirected 1). Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 143062. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\AMERACARE. Win32 error code returned by the print processor: 5. Access is denied.

When users are added to the Print Operators group, all users can see ALL printers but still get the access denied issue (with or without that setting).  I would rather not have all printers available to all users.
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Spike99 earned 500 total points
ID: 35216365
Yeah, I wouldn't add all users to the Print Operators group. I just meant you should just add yourself to that group to help with troubleshooting.

From the name of the print you gave "Samsung CLX-3170 Series on Rpos (redirected 1)," I am guessing the redirected printer is a printer shared off a system called "Rpos."

Can the user in question print to that shared printer from the client PC?  I would check the security tab of that printer installed on Rpos to be sure users have rights to print to it.

If they can print to it locally, I would check permissions on the terminal server's print folder:
C:\Windows\System32\Spool\Printers

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_23754848.html?sfQueryTermInfo=1+10+2008+30+chang+folder+permiss+printer
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Author Comment

by:jaydhudson
ID: 35217032
I figured it out!

For some reason, the EVERYONE and CREATOR OWNER group was not added in the print server properties / security.  Who know why.  I added it and now everything prints.

Still no luck on finding out how to remove the default "Advanced Printing Features" option when Easy Print is used.  Is this even possible?
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Author Comment

by:jaydhudson
ID: 35217062
Thanks for all of your help!
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Expert Comment

by:Spike99
ID: 35217087
It looks like my suggestion to check the printer's security settings on the print server is how he was able to find the source of the the problem and resolve it.
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Expert Comment

by:South Mod
ID: 35275212
All,
 
Following an 'Objection' by Spike99 (at http://www.experts-exchange.com/Q_26912051.html) to the intended closure of this question, it has been reviewed by at least one Moderator and is being closed as recommended by the Expert.
 
At this point I am going to re-start the auto-close procedure.
 
Thank you,
 
SouthMod
Community Support Moderator
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