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Offer Remote assistance to windows 7

Posted on 2011-03-25
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Last Modified: 2012-05-11
I am running a Windows Server 2003 SP2 domain with 2 domain controllers and mostly XP workstations. I have been installing a few Windows 7 machines and I cannot remote assistance to them from any machine - XP, Vista or other Windows 7. I know RA from XP to 7 is not supported but 7 to 7 is not working. I get the generic "your offer to help could not be sent". The Windows 7 machines can offer RA to any windows XP machine with no problems. Windows Firewall is disabled and I have tried:

Adding helpers in GP as "domain\username" instead of just  "username"
installing this patch: http://support.microsoft.com/kb/2003088#top on both DCs

I would prefer to stick with windows built in remote assistance rather then go to a 3rd if possible. Upgrading to Windows Server 2008 is not a possibility right now. Thank you, experts!
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Question by:nzv101
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Expert Comment

by:Majo2469
ID: 35217020
I think the key here is how you are going about using RA in this instance. I would look at not using the invitation system . Try asking the user for their IP or computer name. Then When you go in to Remote Assistance use Connect to someone > Advanced > enter the users IP or computer name. It should connect and resolve thie issue.

I have seen this invatation system fail frequently, and it's alway sporatic.

Good Luck
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Author Comment

by:nzv101
ID: 35217601
I have been doing it that way using the computer name. Works fine from 7 to XP or XP to XP, but anything to 7 does not work. I've never really used the invitation system.
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Expert Comment

by:Majo2469
ID: 35217686
Can you try to ping a box you tried to connect to and failed?
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Author Comment

by:nzv101
ID: 35218059
It can be pinged, RDPed too, everything on it works fine. Just not RA
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 35218989
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Author Comment

by:nzv101
ID: 35220065
Yes that's all set properly
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Author Comment

by:nzv101
ID: 35235626
Updated to 500 points, having no luck finding solutions on my own.
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Accepted Solution

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nzv101 earned 0 total points
ID: 35279818
found the problem, had to do with the local usernames overlapping with the domain usernamers.
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Author Closing Comment

by:nzv101
ID: 35321707
found solution on my own
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