Solved

MDaemon Connector Outlook 2003 - error logging clients onto server

Posted on 2011-03-25
5
858 Views
Last Modified: 2012-05-11
Hi All
MDaemon is running on a Win2k3 box to provide a communal e-mail service for Reception staff in a small hotel. There is noe Exchange present. There are four XP Pro PCs running Outlook 2003 that use the MDaemon Outlook Connector to retrieve messages from the server.  The key thing to note is that all four Outlook clients are configured with the same email account e.g. reception@smallhoteldomain.co.uk and can all see the same inbox and folder structure.  This setup has been running well for some three years until last week when two of the PCs could not read or reply to any e-mail.

The Outlook client on both these PCs went into cpu loop (using 95% constantly) and network flood when trying to connect to the MDaemon server. As soon as Outlook was closed down the PC was fine.  The next day one of the PCs that experienced this problem connected OK and caused a third PC to demonstrate the same error when trying to connect.  

I updated the MDaemon server to 2.2.5, to match the clients PCs, but this made no difference. In my limited experience of this program, I would guess there is suddenly a session issue casuing this.

Can anyone give me a clue as to what to look for?

Thanks, C
0
Comment
Question by:Creodus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 31

Accepted Solution

by:
moorhouselondon earned 500 total points
ID: 35219435
What colour is the Mdaemon icon in the System Tray?

Has the location of the mailboxes changed recently (mind you, that would affect all access to the mailbox, not just to one or two pcs)?

Separating out the elements here, let's deal with the Mdaemon one first - this is the program that handles emails, if that doesn't work then Outlook Connector probably wouldn't either.  It sounds to me that Outlook is setup to use IMAP.  Have a look at the IMAP tab, are you seeing evidence of attempted logins there?  

If you're not seeing activity there, check firewall is not blocking port 143 (for IMAP).

What anti-virus product is being used?  Do you still have the problem with it temporarily switched off?
0
 

Author Comment

by:Creodus
ID: 35223169
Thanks - I'll check on site on Monday and get back to you.  
The AV is AVG Internet Security Business edition, but I need to check if the firewall element was installed and active.
0
 
LVL 31

Expert Comment

by:moorhouselondon
ID: 35223441
Check also what the IMAP and SMTP server settings are set to in Outlook.  If this is an internal network I would be inclined to use the IP address of the Mdaemon server rather than a domain name of any sort.  If a domain name is being used then what is setup in the DNS server for that pc?  Does it point direct to the correct place, or is there an abnormality in the DNS "hierarchy" somewhere?
0
 

Author Comment

by:Creodus
ID: 35240036
The firewall is not blocking port 143 on the server.  I can see all 4 PCs logging into IMAP sessions on the MDaemon interface.

IMAP and SMTP settings in the Outlook on all PCs are set to the server IP and domain name not being used.

Disabling the AVG makes no difference.  Two of the PCs still have high cpu usage when Outlook running.  Also these machines can see all the folders, Inbox etc and can preview mails, but cannot open the mail in Outlook or reply.
0
 

Author Comment

by:Creodus
ID: 35240509
uninstalled AVG and Connector worked OK.  Re-installed AVG IS 2011with custom settings excluding the Outlook plugins and works OK again.

thanks, C
0

Featured Post

Create Professional Looking Email Signatures

Create "Professional HTML Email Signatures" with ease.
7 Day Money Back Guarantee if not 100% Satisfied.
Affordable - Try it out for 7 Days Totally Risk Free.
Installers provided for over 45 Email clients.
Both Windows & MAC Supported.
Highly Recommended!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Preparing an email is something we should all take special care with – especially when the email is for somebody you may not know very well. The pressures of everyday working life stacked with a hectic office environment can make this a real challen…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question