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Problems Installing a Prorgram

Posted on 2011-03-25
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Last Modified: 2012-05-11
Hello,
 I have the installation files to a piece of software that I am trying to install on my desktop. When I run the setup.exe file in the directory where I have the program files I get a script error with the following information:

An error has occurred in the script on this page.

Line 59
Char 5
Error 'Container Proxy' is undefined
Code 0
URL file:///C/Users/User/Desktop/Pogram/resource/main.html

It asks if I want to continue running scripts on this page and I choose yes but the installation stops there.

I opened the HTML page and gave the Container Proxy a value of 1 just for the heck of it but I got the same error when I ran the installer again. I tried to run the msi in the directory as well but it just gave a message that said to run the setup.exe file. Below is the are of code the errors message is pointing to. Does anyone have any ideas as to how I can 'define' the Container Proxy?  

var container = null;
var localizationStub = null;
var _g_pollIntervalName = null;
var gWorkflowStarted = false;
var standardAlerts = null;

function onWizardLoad()
{
            setTimeout(onWizardLoadReal, 1);
}

function onWizardLoadReal()
{
            if (gWorkflowStarted)
                          return;
            container = new ContainerProxy();
            container.systemInfo = container.GetSystemInfo();
            var retVal = null;
            try
            {
                              if (!_gPageLoadCalled && container.UIHosted())
                               {
                                    gWorkflowStarted = true;
                                    // Test for credentials and only try to install
                                    // if we're good
                                    var bootstrapperBody= document.getElementById
                                                (_k_bootstrapperBodyID);

                                    // Get the loading page size and set the window size to that
                                    var pageContainer = document.getElementById
                                                (_k_mainPageContainerID);
                                    if (pageContainer)
                                    {
0
Comment
Question by:BoxunloX
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20 Comments
 

Expert Comment

by:Valde_Edius
ID: 35217028
Hello BoxunloX,

It would be easier to diagnose this if we knew which piece of software you were using in this. But I have had similar problems when installing content mounted virtually through an iso using DaemonTools if my .NET Framework was not updated or was not the version the software needed (sometimes they are finnicky and you need the exact version, not a newer version).

Here is a link to the latest .Net http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9CFB2D51-5FF4-4491-B0E5-B386F32C0992

0
 
LVL 3

Expert Comment

by:Majo2469
ID: 35217040
I believe it's refering to the line that says:
 container = new ContainerProxy();
It wants to map a proxy (virtual or otherwise) and there is not data there to specify the proxy, so the value ContainerProxy doesn't have any info,  so it's undefined. I would check with the vendor to see if some editing is necessary.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35217049
Sounds  like internet explorer is corrupted or internet explorer is not your default browser.

First create a new user account. Restart the computer and login under the new account.

Try installing the software and check whether you get the error message.


Ded9

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Author Comment

by:BoxunloX
ID: 35217729
@Valde Edius - The software is Adobe Photoshop CS4. I am trying to install it on 2 machines that our graphics artist at work will be taking to support an event we have coming up.

@ded9 - Tried the "create new account then restart" trick. I also verified that IE was the default browser but received the same error.  

Any ideas? I have the disk at work and I guess I could try it again on Monday but that shouldn't make any difference, the install files are the same.
0
 
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Expert Comment

by:Majo2469
ID: 35218048
Now that I see it's a mainstream product, have you seen:
http://drupal.org/node/479340
0
 
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Expert Comment

by:Majo2469
ID: 35218061
Before you say it's unrelated. I would try and see if the JS helps solve the issue. Adobe doesnt relly have anything on the issue that I can see.
0
 
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Author Comment

by:BoxunloX
ID: 35218344
Thanks Majo2469. One question.....How do I implement the patch?
0
 

Expert Comment

by:Valde_Edius
ID: 35218637
If that patch doesn't work for you, I would like to get a bit more information to try and narrow down what the issue is and where it is occurring.
- Are you using a CD or a mounted .iso or an extracted disk with setup files for the installation medium?
- Does the installer fail immediately, hang at a certain percentage before failing or anything similar to this?
- I see your using windows 7, is that x86 or x64? (sometimes 64 bit versions are finicky and require a different fix altogether)
- You mentioned you need to install this on two computers for your graphics artist, do both machines receive the same error? If one finishes the install, what is different about that machine than the first?

Again, this is just to narrow down the problem search here.
0
 
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Expert Comment

by:Majo2469
ID: 35218925
Sorry BoxunloX - I reviewed the patch data an nowhere does it say how to implement it. I agree with Valde that thre may be alternate solutions using the steps he provided. I wish I could be of more help, applying the patch might work, but I am unable to advise on how to do so.

0
 
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Author Comment

by:BoxunloX
ID: 35219059
@Valde Edius: I am using the installation files copied off of the CD and placed onto the desktop of one of the computers. The installer fails immediately. Using Windows 7 Ultimate 64 bit. I have only tried it on this machine. The other is still at work.  Install-HTML-Doc.txt Script-Error.docx
0
 
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Author Comment

by:BoxunloX
ID: 35219072
@Majo2469 - Thanks for the help. I really appreciate it!
0
 

Expert Comment

by:Valde_Edius
ID: 35219178
Navigate to "C:\Program Files\Common Files\Adobe\Installers\a68eec966ce913ddaa63251dc82ed31\resources\common\scripts" and tell me if you have a file named "ContainerProxy.js” the string "a68eec966ce913ddaa63251dc82ed31" might be something else, that looks pretty generated to me.
0
 
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Author Comment

by:BoxunloX
ID: 35219299
Yes I do have the script file in that location. What next.....feels like you are on to something.....
0
 

Expert Comment

by:Valde_Edius
ID: 35219310
Ok great, search for: “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));” and replace this line with: “jsonObj = _jsonToObject(SetSessionInitialized(initValue));” You might have to just search for "SetSessionInitialized" to make the search work. make a backup of the file first!
0
 
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Author Comment

by:BoxunloX
ID: 35219356
Done. Should I try to run the installer again?
0
 
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Author Comment

by:BoxunloX
ID: 35219362
I did notice that there was an else statement after the line you had me change that would have pointed at the the line you had me change.
0
 

Expert Comment

by:Valde_Edius
ID: 35220024
Yes, run the installer now. After you run it it should work properly. If it doesn't try running the cleaner on this page: http://www.adobe.com/support/contact/cs5clean.html?promoid=DNRHP.
0
 
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Author Comment

by:BoxunloX
ID: 35446764
I tried the cleaner...no luck. Any other suggestions?
0
 
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Accepted Solution

by:
BoxunloX earned 0 total points
ID: 35732007
Although there were many great ideas and helpful suggestions in this posting I never was able to figure out the problem. I ended up getting another copy of the software and installing from there.
0
 
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Author Closing Comment

by:BoxunloX
ID: 35763178
I never got this figured out. I had to get another copy of the software and install from there.
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