MS office word 2010 and Sage CRM
Hi experts,
I am having problem with MS office word 2010.
Problem is when I open any word 2010 document from our Sage CRM then its come in zip format and I have to put ext like .docx or .doc.
Called Microsoft, They were clueless and helpless. Called Sage, they put there hands up.
Please could you give me any idea how to resolve this problem without adding .docx or doc evertime.
We are using sage CRM V5.8zc and recently bought some new computer which comes with XP pro and Office 2010 Home and Business.
Kind regards
Vijay
I am having problem with MS office word 2010.
Problem is when I open any word 2010 document from our Sage CRM then its come in zip format and I have to put ext like .docx or .doc.
Called Microsoft, They were clueless and helpless. Called Sage, they put there hands up.
Please could you give me any idea how to resolve this problem without adding .docx or doc evertime.
We are using sage CRM V5.8zc and recently bought some new computer which comes with XP pro and Office 2010 Home and Business.
Kind regards
Vijay
ASKER
Patmac951,
Thanks for your very quick reply.
Yes, If I open any word outside Sage that works.
Other computer are on Office 2003 and Office XP.
I am having problem with 6 new computers which we start using from yesterday.
Yes, *.zip got right association as well *.docs.
I can set *.zip to open with *.docx but that is not a proper solution.
I have attached an image for you to view.
Kind regards
Vijay
word-problem.JPG
Thanks for your very quick reply.
Yes, If I open any word outside Sage that works.
Other computer are on Office 2003 and Office XP.
I am having problem with 6 new computers which we start using from yesterday.
Yes, *.zip got right association as well *.docs.
I can set *.zip to open with *.docx but that is not a proper solution.
I have attached an image for you to view.
Kind regards
Vijay
word-problem.JPG
Vijay,
This is a zip folder not a zip file it appears it may contain multiple files. Are you downloading this from the Internet and saving it to Sage? Or do you get this message when you try to open a Word file from within Sage? I am little confused....I am assuming the Word files associated with the Sage application are stored someplace on your network so you can open this same file from a computer running Office 2003?
The thing I am confused most about is the file you are trying to save is a compressed zip folder and not an individual file.
This is a zip folder not a zip file it appears it may contain multiple files. Are you downloading this from the Internet and saving it to Sage? Or do you get this message when you try to open a Word file from within Sage? I am little confused....I am assuming the Word files associated with the Sage application are stored someplace on your network so you can open this same file from a computer running Office 2003?
The thing I am confused most about is the file you are trying to save is a compressed zip folder and not an individual file.
ASKER
Hello Patmac951,
Its not a zip file/folder, its word file.It comes as zip folder/file and contain multiple files when you save as zip but when you add ext as "*.doc" or "*.Docx" then its open word file which is right .
I get this message when I go to Sage CRM and try to download any communication attached in Word file. Yes, Its saving on network and you can directly open in 2003 without any problem.Its only Word 2010 we can not open as word file.Its come as zip folder/file.
Again, Its a word file work fine with Word 2003 but same file come as Zip when you try to open in Word 2010.
Thank you
Its not a zip file/folder, its word file.It comes as zip folder/file and contain multiple files when you save as zip but when you add ext as "*.doc" or "*.Docx" then its open word file which is right .
I get this message when I go to Sage CRM and try to download any communication attached in Word file. Yes, Its saving on network and you can directly open in 2003 without any problem.Its only Word 2010 we can not open as word file.Its come as zip folder/file.
Again, Its a word file work fine with Word 2003 but same file come as Zip when you try to open in Word 2010.
Thank you
SOLUTION
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ASKER
Hello Patmac951,
I am sorry for my late reply. I have add all associated MIME extensions to my Exchange server + CRM server and Web server but still same result!!!
Any advice?
Many thanks
Vijay
I am sorry for my late reply. I have add all associated MIME extensions to my Exchange server + CRM server and Web server but still same result!!!
Any advice?
Many thanks
Vijay
ASKER CERTIFIED SOLUTION
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ASKER
Dear gavinel,
Thanks for your suggestion which really start working. I can see now its opening files in right extension but completely different format.(Picture attached)
I inserted "ExtensionHardening”=dword
Any suggestion!
Many thanks
V
Excel-Error.JPG
Thanks for your suggestion which really start working. I can see now its opening files in right extension but completely different format.(Picture attached)
I inserted "ExtensionHardening”=dword
Any suggestion!
Many thanks
V
Excel-Error.JPG
SOLUTION
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Also, internally docx are zip files. To demonstrate this, rename the .docx to a .zip extension and then open it. The new format is Open XML format adopted by Microsoft.
ASKER
Dear Isavidge,
Thanks for your reply. Yes, its bit late but we are in process of upgrading our Sage 200. :-)
Cheers
Vijay
Thanks for your reply. Yes, its bit late but we are in process of upgrading our Sage 200. :-)
Cheers
Vijay
ASKER
Thanks for the support.
Have you checked the file associations on this computer to verify that *.zip and *.docx have the proper application associated with them? In XP go to the Control Panel and it should be under Folder options.