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ACT! 2009 - Created new user but cannot log on

Posted on 2011-03-25
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Last Modified: 2012-05-11
I went to the server yesterday, created a new user.  Created a remote database.  Brought it to the remote office, ran it, created database fine.

I cannot log in with the new user.  I get "Could not authenticate user.  Verify the user name and password..."

I logged in with an admin account.  The new user is there with an "Active-pending logon" status.

I reset the password on that account.  Still no go.

Anyone know what is going on here?
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Question by:DaveWWW
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5 Comments
 
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Expert Comment

by:snurker
ID: 35217193
Are you sure they are connecting to the same database?
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Expert Comment

by:Mike Lazarus
ID: 35223106
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Accepted Solution

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DaveWWW earned 0 total points
ID: 35232001
Thanks - it turned out to be that I forgot to set the user as a remote user.
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 35232245
Yup ... that's the most common cause :-)
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Author Closing Comment

by:DaveWWW
ID: 35496490
Simple solution - forgot to set the user as a remote user.
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