Solved

dell latitude z - blue screen - antivirus conversion

Posted on 2011-03-25
8
557 Views
Last Modified: 2013-12-09
I have a dell latitude z, running windows 7, that was converted from mcafee to vipre.  If mcafee was removed from the add/remove programs list, and then rebooted and then vipre was installed, could that possibly cause this.  Would a removal tool for mcafee help after the fact, or is it too late for that.  Please help.  Please let me know.
0
Comment
Question by:PPIHXM
8 Comments
 
LVL 29

Expert Comment

by:Randy Downs
ID: 35217756
If you uninstalled McAfee via Add/Remove Programs then the uninstall shouldn't be causing you any problems.

You could just hit the recovery point for a time prior to the uninstall if you want to get back to where you were.
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 35217763
This is teh XP restore - http://support.microsoft.com/kb/306084
0
 
LVL 23

Accepted Solution

by:
edbedb earned 250 total points
ID: 35217883
0
 
LVL 38

Assisted Solution

by:younghv
younghv earned 250 total points
ID: 35218104
PPIHXM,
Simply using the Control Pane --> Add/Remove Programs is seldom a 'clean' uninstall and almost never with an application as convoluted as the various AV "Suites".

After using the MCPR recommended above, you should download www.ccleaner.com and use the "Registry" function to remove all the residue that will be left over from McAfee.

You will be asked if you want to 'Back Up' your current registry before making any changes and you should select 'Yes'.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:PPIHXM
ID: 35218188
do i need to uninstall vipre to run the removal tool for mcafee, or can I just run the removal tool now?
0
 
LVL 38

Expert Comment

by:younghv
ID: 35218249
Just run it now.
It is designed for use AFTER the normal uninstallation.
0
 
LVL 38

Expert Comment

by:younghv
ID: 35218259
By "it", I mean the McAfee Consumer Product Removal Tool mentioned by "edbedb".
0
 
LVL 30

Expert Comment

by:ded9
ID: 35220688
Upload the .dmp file located in windows folder. Upload the minidump file.



Ded9
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now