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dell latitude z - blue screen - antivirus conversion

Posted on 2011-03-25
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Last Modified: 2013-12-09
I have a dell latitude z, running windows 7, that was converted from mcafee to vipre.  If mcafee was removed from the add/remove programs list, and then rebooted and then vipre was installed, could that possibly cause this.  Would a removal tool for mcafee help after the fact, or is it too late for that.  Please help.  Please let me know.
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Question by:PPIHXM
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Expert Comment

by:Randy Downs
ID: 35217756
If you uninstalled McAfee via Add/Remove Programs then the uninstall shouldn't be causing you any problems.

You could just hit the recovery point for a time prior to the uninstall if you want to get back to where you were.
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Expert Comment

by:Randy Downs
ID: 35217763
This is teh XP restore - http://support.microsoft.com/kb/306084
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edbedb earned 250 total points
ID: 35217883
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by:younghv
younghv earned 250 total points
ID: 35218104
PPIHXM,
Simply using the Control Pane --> Add/Remove Programs is seldom a 'clean' uninstall and almost never with an application as convoluted as the various AV "Suites".

After using the MCPR recommended above, you should download www.ccleaner.com and use the "Registry" function to remove all the residue that will be left over from McAfee.

You will be asked if you want to 'Back Up' your current registry before making any changes and you should select 'Yes'.
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Author Comment

by:PPIHXM
ID: 35218188
do i need to uninstall vipre to run the removal tool for mcafee, or can I just run the removal tool now?
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Expert Comment

by:younghv
ID: 35218249
Just run it now.
It is designed for use AFTER the normal uninstallation.
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Expert Comment

by:younghv
ID: 35218259
By "it", I mean the McAfee Consumer Product Removal Tool mentioned by "edbedb".
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Expert Comment

by:ded9
ID: 35220688
Upload the .dmp file located in windows folder. Upload the minidump file.



Ded9
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