Link to home
Start Free TrialLog in
Avatar of PPIHXM
PPIHXM

asked on

dell latitude z - blue screen - antivirus conversion

I have a dell latitude z, running windows 7, that was converted from mcafee to vipre.  If mcafee was removed from the add/remove programs list, and then rebooted and then vipre was installed, could that possibly cause this.  Would a removal tool for mcafee help after the fact, or is it too late for that.  Please help.  Please let me know.
Avatar of Randy Downs
Randy Downs
Flag of United States of America image

If you uninstalled McAfee via Add/Remove Programs then the uninstall shouldn't be causing you any problems.

You could just hit the recovery point for a time prior to the uninstall if you want to get back to where you were.
ASKER CERTIFIED SOLUTION
Avatar of edbedb
edbedb
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of PPIHXM
PPIHXM

ASKER

do i need to uninstall vipre to run the removal tool for mcafee, or can I just run the removal tool now?
Just run it now.
It is designed for use AFTER the normal uninstallation.
By "it", I mean the McAfee Consumer Product Removal Tool mentioned by "edbedb".
Upload the .dmp file located in windows folder. Upload the minidump file.



Ded9