I have a network which has been having lots of problems with reliability. We have two internet connections hooked to a Load Balancing router (RV042) for backup internet purposes. This router goes to a wireless router, and everyone is connected to that wireless router (mostly wired via switch). There are 3 servers, each running minimal services, and 10 users, each using VPN, RDP and not so much media web. There are also 10 VoIP lines, however rarely are two in use at the same time.
One of the biggest problems with the network is when you are talking on the phone, there is a sudden cutout or drop in service. Also, when using other streaming sources (they have an XBox they play at end of day) they find similar drops in service. This seems to be the same case for both internet connections. The primary internet is 100MB down and 5mb up Delta Cable service, and the secondary is a TELUS ADSL.
Speed test show that we are getting pretty good speeds, however PingTest.Net shows us getting various ratings, from an A to a D at times.
Is this degredation in service because of ISP? Too many users? Networking equipment? Act of god?