Solved

MS Outlook 2007

Posted on 2011-03-25
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Last Modified: 2012-05-11
I am having a problem with a user on my network. I have recently upgaded office 2003 to 2007. Since the upgrade I have been having problems with this users outlook email. I simply cannot sent and recieve emails from his pc. I setup his email the same as all other users, they are working fine. I can even setup his email on another workstation with the same exact settings and it works. The event logs don't suggest any problems at all. I have also un/reinstalled office on his pc. Nothing. I'm at my wits end. He is running windows XP-64bit. Most of his apps are 32bit. Any suggestions?
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Question by:jhillbos
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13 Comments
 
LVL 2

Expert Comment

by:leetpriest
ID: 35218477
What type of email server is he connecting to? Microsoft exchange email, POP, or IMAP?
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Author Comment

by:jhillbos
ID: 35218609
pop3 hosted by network solutions
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LVL 2

Expert Comment

by:leetpriest
ID: 35218645
Did you set it up according to what is listed in this document:

http://www.networksolutions.com/support/step-by-step-pop-setup-instructions/#2
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Author Comment

by:jhillbos
ID: 35218735
yes i have. I set this up the exactly the same on all pc's. I have double and triple checked all settings.
This is the only one having problems. I have seen a posting stating the best solution is to rebuild pc. But there must be a better solution
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LVL 2

Expert Comment

by:leetpriest
ID: 35218795
Did you already have these set up as office 2003 clients, and simply upgraded the client itself, or did you uninstall 2003, install 2007, and set the clients up new?
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Author Comment

by:jhillbos
ID: 35218832
they were upgrades. This particular one I upgraded. Then had problems with his email. So I uninstalled, then reinstalled 2007. Then I set him up new.
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Author Comment

by:jhillbos
ID: 35218837
I even set him up with outlook express. Still nothing!
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LVL 2

Expert Comment

by:leetpriest
ID: 35218863
Nevermind, I see you uninstalled and reinstalled the office suite in your first post. Did you create the outlook profile from scratch or use an existing one?

If you used an existing one, back up all emails to a pst file, then go to control panel > mail > show profiles

Delete all profiles in that list

Click add

Then add the new profile and email from scratch.

If that doesn't work, or you've already tried this, then you likely have a larger issue with windows. Try a system restore to a time from before you upgraded the client. Then uninstall office and outlook, disjoin the computer from the domain or workgroup and rejoin the computer to the domain or add to a different workgroup, restart, Log on as a local admin and reinstall. Create profiles from new.

If that doesn't work, then yeah, you will waste less time at this point Imaging the pc and reinstalling windows.
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Author Comment

by:jhillbos
ID: 35218901
OK I will try. I will let you know my results. Thanks for your time!
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LVL 2

Expert Comment

by:leetpriest
ID: 35218908
sure thing, hope you don't have to reload ><
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LVL 30

Expert Comment

by:ded9
ID: 35222408
Outook safe mode

1. Click Start
2. Click Run
3. In the runbox type:outlook.exe /safe
4. Click OK or press Enter
5. Outlook will open with (Safe Mode) in the title bar

If everything works fine in safe mode then problem is caused by addin. Uncheck unwanted addin from word and outlook.

Enabling and disabling outlook addin
http://www.tech-recipes.com/rx/1959/outlook_2007_disabling_enabling_add_ins/



Ded9
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Accepted Solution

by:
jhillbos earned 0 total points
ID: 35264425
This was a network connection problem.  Sorry!!
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Author Closing Comment

by:jhillbos
ID: 35312644
I was totally off base as to the actual problem
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