Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 325
  • Last Modified:

Why would squirrelmail user not receive email?

We use squirrelmail on Centos for email.  I have a user kayala, who does not receive email.  She is able to send just fine.  I have deleted and re-added her account, just in case there was corruption on her home directory and mail spool file.  This has not helped.  

Any ideas?  Is there a more thorough way to remove her account, to start from scratch?
0
usettadmin
Asked:
usettadmin
  • 3
  • 3
1 Solution
 
ToshiBoyCommented:
Do you get any errors or bouncebacks when you send an email to kayala? If not, what do the mailserver logs show?
0
 
farzanjCommented:
Ok.  We will have to follow step by step troubleshooting for her.

1.  Is it only her account?  All the other users receive just right?
2.  What are you using for webmail?  Pop3 or IMAP?
3.  What MTA are you using?  Sendmail/Postfix/Qmail, etc?
4.  Is she receiving her email without webmail?  Try sending her email, get into her account and type mail on command line.  See if she is receiving her email there.

A systematic troubleshooting will isolate the problem
0
 
usettadminAuthor Commented:
ToshiBoy:  No bouncebacks or errors when sending email to kayala.  In the maillogs, every reference to this user has the following:

sendmail[28395]: p2N3RXtE028395: <www.kayala@unionsett.org>... User unknown

what I find curious about this are 2 things:
1- the "User unkown" status.  This is weird because the user has an account.
2- "www." precedes the username, as though it's an alias or something.


farzanj:  
1.  it is only her account that I am aware of.  There are over 300 accounts on the server, and she's the only one who's reported such an issue.

2.  We POP the mail from our clients, although I do believe IMAP is enabled on the server.

3.  MTA is sendmail

4. She is not receiving email via webmail nor email clients

5. [root@gw ~]# mail -u kayala
No mail for kayala

Any other advice?

Thanks to you both so far.


0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 
farzanjCommented:
As I understand, it is not POP. It appears very personal for this user.  Please check if there is:
1. A ~user/.forward file
2. Sendmail aliases file has an entry for this user.
More soon
0
 
usettadminAuthor Commented:
farzanj:
1.  no .forward file (see below)

[root@gw kayala]# cd mail
[root@gw mail]# ls -a
.  ..  Drafts  .imap  Sent  .subscriptions  Trash


2.  That was the TICKET!!!  aliases file DID have an entry.  Thanks for picking my brain and helping me trace my footsteps.

0
 
usettadminAuthor Commented:
farzanj is the MAN!!!
0
 
farzanjCommented:
Glad that helped.  You are most welcome.
0

Featured Post

Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now