Solved

Mac OS 10.4 issue

Posted on 2011-03-25
7
276 Views
Last Modified: 2012-05-11
I have a user whose computer seems to crash every time she walks away and it goes to sleep.  There are no system updates for this.  I am including the system log for today in the hopes that someone can figure it out.  I looked over the log but could not figure out any reason for it to crash.  
tbarackmanlogshortened.txt
0
Comment
Question by:aclaus225
7 Comments
 
LVL 4

Expert Comment

by:ETC-Staff
ID: 35220171
I would start with reseting the PRAM - shut down the machine, hold the command (key to the left of space bar) + option + p + r till you hear, at least, 3 chimes.

It could be a failing PMU. If that doesn't work, and if you still have the installer dvd's, I suggest trying an archive and install.

Archive and Install:
http://support.apple.com/kb/ht1710

Resources:
http://hintsforums.macworld.com/archive/index.php/t-51428.html
http://discussions.apple.com/thread.jspa?threadID=1221341

Good luck.
0
 
LVL 7

Expert Comment

by:njxbean
ID: 35224043
before going the archive and install route, you could try repairing disk permissions.

also, it wouldnt hurt to reinstall the latest combo update(repair disk permissions afterwards) and see if that resolves the issue.  

Also, you might test to see if the issue occurs under other user accounts on the computer.  
0
 
LVL 53

Expert Comment

by:strung
ID: 35226111
How much free space is there on the drive? Maybe there is not enough free space to save files when sleeping.
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 53

Expert Comment

by:strung
ID: 35226119
Also, if the user has a bluetooth mouse, try switching to a USB mouse and turn off BlueTooth to see if that makes a difference. There is a reference in the logs to BlueTooth preventing sleep.
0
 
LVL 53

Expert Comment

by:strung
ID: 35226120
0
 

Author Comment

by:aclaus225
ID: 35233095
Strung, I do not have access to that book.  As for the bluetooth, the only mouse used is the mousepad on the laptop.  
0
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 35233492
There is a reference in the logs to a Bluetooth problem. Just try turning bluetooth off in the BlueTooth preferences pane on the Mac and see if that makes a difference.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will cover some tips for successfully installing the new update to OS X; 10.5.7. Although the information contained within could be used for any OS X point release.  Please note that this information applies to point releases to a parti…
Connectivity using SMB Symptoms When connecting to Windows Server shares from a Mac you receive an error similar to "Connection failed because the original item could not be found"Authentication persistently fails to a Windows Server from a Mac wi…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question