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Windows 7 File Transfer Issue (Destination Path Too Long)

We have a user who has a Windows 7 x64 Professional laptop (running on a wired connection) with an external USB drive attached.

The user will try to copy several folders from the server and on to the External hard drive.  Seemingly randomly the user will get an error that the Desination Path is Too Long.

When the user was working from their old computer (Windows XP Pro) they did not have this problem.

Any idea what I can check to look for a fix on this?

1 Solution
Quick question?

How is the external drive formatted?  NTFS? or FAT32? If you're using an older formatted external drive with an updated operating system, getting random errors happens a lot.

If the Drive is formatted NTFS, you might have the user run a Chkdsk on it before they try any more copying.

Just right-click the drive and select properties (that  will tell you what the format is) and then click on the tools tab to get to the error checking for the disk.

Do automatic fixing, but skip the surface scan unless the user has  a lot of time to watch the progress bar. At least with an external drive he can do other things while it scans.

When the user gets the failure, does the filename gets specified, or is he just looking at a general fault? Does it ever work upon a retry?

If it works on a retry, it might well be a MFT error that Chkdsk could fix.

Never hurts to run Chkdsk!

Good luck!
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