timdau
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Why doesn't HP Jetadmin find my printer?
I'm trying to set up an HP Color Laserjet on my home network. I printed the configuration, and have the hardware address, host name, and IP address. But the Jetadmin program can't locate it. Can anyone help?
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SOLUTION
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To clarify:
Quote:
1) If you can( an this is probably the easier solution) go through the printer's control panel console and change the TCP/IP setting back to DHCP if they had been set to manual.
After your printer receives an IP address from your network's router( assuming you have one and it's running DHCP) you should be able to bring up the printer's web configuration page. Once you have the page up, you can then change the last part of the IP address to a valid IP outside of your DHCP scope.
Say for example, your router has the range of .100 to .200 for DHCP, then you can set the printer to .50.
You would be changing the printer TCP/IP settings from DHCP to manual, but all the initial DHCP settings should be retained on the printer after setting it to manual.
Quote:
1) If you can( an this is probably the easier solution) go through the printer's control panel console and change the TCP/IP setting back to DHCP if they had been set to manual.
After your printer receives an IP address from your network's router( assuming you have one and it's running DHCP) you should be able to bring up the printer's web configuration page. Once you have the page up, you can then change the last part of the IP address to a valid IP outside of your DHCP scope.
Say for example, your router has the range of .100 to .200 for DHCP, then you can set the printer to .50.
You would be changing the printer TCP/IP settings from DHCP to manual, but all the initial DHCP settings should be retained on the printer after setting it to manual.
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ASKER
Thanks for all the suggestions; here's the info:
My PC's IP address is 192.168.1.72; the printer's is 192.168.1.65
PC's subnet mask is 255.255.255.0; printer's is 255.255.0.0
PC's default gateway is 192.168.1.254; printer's is 192.168.1.65 (same as IP)
When I pinged, the request timed out.
My PC's IP address is 192.168.1.72; the printer's is 192.168.1.65
PC's subnet mask is 255.255.255.0; printer's is 255.255.0.0
PC's default gateway is 192.168.1.254; printer's is 192.168.1.65 (same as IP)
When I pinged, the request timed out.
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ASKER
The printer is a Color Laserjet 4500, and it's connected to the router. I should have mentioned that I've been using it as a networked printer for a couple of years. I turned it off and left town for a week, and when I returned, it had lost it's connection. I haven't been able to connect to it since.
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ASKER
And the frustration mounts... I changed the Subnet and Gateway settings to match my PC, and I am now able to ping the printer's IP address. Unfortunately, I still can't connect when I "Add a Printer." I went through the whole process, specifying the address, choosing the driver, etc. When I print a test page I get the following message:
"The print spooler was unable to connect to your printer. This can be cause by your printer being turned off, the cable being unplugged, or being connected to a VPN, which will block access to your local network."
You've had some great advice so far - any more tricks up your sleeve?
"The print spooler was unable to connect to your printer. This can be cause by your printer being turned off, the cable being unplugged, or being connected to a VPN, which will block access to your local network."
You've had some great advice so far - any more tricks up your sleeve?
ASKER CERTIFIED SOLUTION
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ASKER
Victory, at last! I did a cold reset, turned it off overnight, came back and reset all the config parameters, unplugged the RJ-45 cable and plugged it back in, said a prayer to Bill Gates and tried to install it again - and it worked! Thank you so much for staying with me. I couldn't have done it without you.
Glad we got it to work!
ASKER