Solved

Monitoring software recommendations

Posted on 2011-03-25
12
427 Views
Last Modified: 2013-12-07
I have a client who wants me to recommend and install monitoring software on one of his work computers.  He has concerns about an employee's actions on the computer and wants documentation of what the employee is doing.  He claims to have a written company policy regarding such use and wants to ensure that he can back up any claims he makes about what the employee has done.

I'm looking for recommendations for software that can be installed on the computer that will log keystrokes and capture screen images.  The software needs to be fairly undetectable.

I did some searching on the web and found numerous recommendations for WebWatcher.  I purchased it and evaluated it and was rather surprised at how detectable it was and how deceptive the support and sales people were for the product.  AVG caught the program without any trouble, despite the fact that support claimed that the program was not detected by any Anti-virus software.  Once I pointed out that AVG detected it, they acknowledged that this was a known problem.  I couldn't get them to answer why they claimed it wasn't detected when they knew otherwise.

The other issue with WebWatcher was that the folder in which the files are located isn't even hidden!  Needless to say, this program is out of consideration.

Does anyone have any experience with programs of this sort that would be recommended?
0
Comment
Question by:CompProbSolv
  • 4
  • 3
  • 2
  • +3
12 Comments
 
LVL 4

Expert Comment

by:Boguez
ID: 35220391
what is your budget????
0
 
LVL 4

Expert Comment

by:Boguez
ID: 35220404
I have used Spytector and know it is undetectable for Norton, and won't show in task manger.

http://www.spytector.com/
0
 
LVL 20

Author Comment

by:CompProbSolv
ID: 35220409
Sorry.. .I should have mentioned a budget.  The one program ran $100 for a 1-year license for one computer.  That fit within the client's budget.  I suspect that anything too much more expensive might be rejected.

We discussed firewalls that would monitor internet activity, but that didn't seem to be adequate.  I'm expecting that some sort of key logger will be necessary to give him the info he wants.
0
 

Expert Comment

by:rllaugh
ID: 35220422
I'm no expert but this looks like a very good keylogger to me:

http://www.actualspy.com/

It has all the features you are looking for and a very good rating (five stars) unfortunately I haven't had any experience with this piece of software. Just thought I'd try to help you out.
0
 
LVL 4

Expert Comment

by:Boguez
ID: 35220425
Take a look at the link I posted that falls below your budget for around $50.00
0
 
LVL 20

Author Comment

by:CompProbSolv
ID: 35220427
Thanks for the suggestions.  I will look into those two and report back here.
0
Network it in WD Red

There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  

 
LVL 13

Accepted Solution

by:
AustinComputerLabs earned 500 total points
ID: 35220429
I have used Spector Pro like Boguez mentioned. I had a lawyer that needed to prove his assistant was spending half her day doing personal stuff.

The AV never caught it, but if I was to do it again I would put the apps folder in the exceptions list.

http://www.spectorsoft.com/products/SpectorPro_Windows/index.asp $99.95.
0
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35220439

My mistake Boguez mentioned Spytector not Spector Pro.
0
 
LVL 4

Expert Comment

by:Boguez
ID: 35220449
I'm sorry for a year it runs 99.95, under 50 for monthly
0
 
LVL 5

Expert Comment

by:ChopOMatic
ID: 35220562
Spector Pro. It's often a pain to find even when we're doing deep forensic analysis. (Be sure to change the hotkey combination, BTW, since that's the FIRST thing we check.;)
0
 
LVL 62

Expert Comment

by:btan
ID: 35221400
Another consideration is no physical installation hassle ('real-time') if possible

@ http://www.spytech-web.com/monitoring.shtml
0
 
LVL 20

Author Closing Comment

by:CompProbSolv
ID: 35310222
I went ahead with Spector Pro and it did the job well.  I was especially impressed with Tech Support there.
I will note that this program was not "invisible" to some AV and AntiSpyware programs.  That appears to be a real issue with this sort of program.

Thanks to all for your comments!
0

Featured Post

New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Load balancing is the method of dividing the total amount of work performed by one computer between two or more computers. Its aim is to get more work done in the same amount of time, ensuring that all the users get served faster.
PRTG Network Monitor lets you monitor your bandwidth usage, so you know who is using up your bandwidth, and what they're using it for.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now