User Mailbox Issues Exchange 2007

Hi,

I have a user reporting the following symtoms:

  Emails not coming through

·         Calendar entries duplicating

·         Meeting cancellations not removing calendar entries

·         Some meeting requests that I accept don’t appear

The calendar issues have been ongoing and, as you can imagine, they have been causing
a number of problems with me not knowing that meetings have been cancelled or
missing meetings because the event never made it to my calendar.

This is the only user having these problems everyone else is fine.

Any idea's what i can try?

Thanks Lawrence

barneslAsked:
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PostmasterCommented:
Calendar content is always cached locally in outlook (a .OST file on the hard drive). If using Cached mode, then this file ALSO contains copies of other folders.

A good test is to use both Outlook and OWA side by side. If OWA looks good, and processes calendar actions correctly, then the local OST file needs to be located and deleted. Outlook will re-create this file when Outlook is started.
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barneslAuthor Commented:
Hi,

Firstly thanks for the information.

I did set him up to not use cached mode at one stage  and this did help the issue with not recieving email and but the other problems with the calendar remained. I can certainly test with OWA and and Outlook running side my side like you say. It's looking like a cached mode issue. I think i will try removing the OST files and removing his Outlook profile and re-creating it, does that sound like a decent plan?
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PostmasterCommented:
Calendar issues will remain if the original OST was not removed.
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barneslAuthor Commented:

Great, thanks for your help. I will now look at removing the local OST file and re-creating the outlook profile.

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PostmasterCommented:
No need for a new profile - just the OST removal.
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barneslAuthor Commented:
Oh right, thanks again.
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barneslAuthor Commented:
Very speedy response, great service.
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