QB Ent. 2011 - Reboot required loop - won't Open

fredimac
fredimac used Ask the Experts™
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QB Ent. 2011 - Reboot required loop
QuickBooks Enterprise Solutions: 11.0: Manufacturing & Wholesale
 
QB Enterprise 2011 stuck in Reboot Required mode on Terminal Server. How can QB be convinced that a reboot has happened? A local user has rebooted the server and run QB per this KBSLN41553 but no luck, still stuck in reboot mode.

I'm also getting the following error when I try to launch QB:

Event Type: Error
Event Source: QuickBooks
Event Category: Error
Event ID: 4
Date: 3/27/2011
Time: 3:54:49 PM
User: N/A
Computer: MSFSERVE
Description:
An unexpected error has occured in "QuickBooks":Returning NULL QBWinInstance Handle
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Commented:
Has this install of QB ever run correctly on this server? Have you tried doing a 'repair' of the installation?
Commented:
Actually, I ended up calling Intuit and it took a long time to figure out.  Removing / reinstalling, even renaming all the intuit folders prior to install didn't fix the "Reboot Required" issue.  

Eventually level 2 support sent me a batch file that did several things including remove a string, QBrebootRequired,  from HTKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce, which didn't work.
A clue was that another administrative user could run QB w/o the Reboot Required message, so I looked in the "current user" hive and there it was, the source of hours of searching.

Hope this helps someone else!

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Commented:
Results from working with Intuit on the issue.

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