Outlook 2007 shuts down randomly when new message opened

I have one computer on a small Win Server 2003 network with Office 2007 on the clients that experiences this problem.  Randomly, when a new message is opened Outlook presents an hour glass as if trying to open the note, and then closes Outlook. A second attempt after reopening Outlook is successful.

There does not seem to be any similarity among the messages, with or without attachments, etc. I removed Office 2007 on this computer and reinstalled it, but the issue persists.
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Run all windows and office updates?
gbm33Author Commented:
marine7275: Everything is up-to-date.
Outlook /safe

Then if that works
Outlook /noextensions
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Yeah that is s a strange one. Office software likes to act funny sometimes. I would try deleting and recreating your email profile. Control Panel > Mail icon.
Have you checked the windows system and application logs t osee if there is a corresponding message?

Checked the hard disk where the .pst / .ost file is located for diskerrors (chkdsk /f or equiv)

when Outlook is re-opened after the crash -- does it rebuld any .pst or .ost file ?

Have you tested that account on a different machine to seperate the account from potential corruption / update issues o nthe current machine?
gbm33Author Commented:
All: The problem with this issue is that it is random.  Taking one suggestion at a time would mean waiting a week or so to see if it worked before going onto another solution.

I remember somewhere there is a Microsoft tool that rebuilds the .pst  and .ost files. If someone knows where I might obtain this utility I would like to try it first.
That utility is scanpst. here are the locations for it.

Outlook 2010
32-bit Windows; C:\Program Files\Microsoft Office\Office14
64-bit Windows; C:\Program Files (x86)\Microsoft Office\Office14
64-bit Outlook;    C:\Program Files\Microsoft Office\Office14

Outlook 2007
32-bit Windows; C:\Program Files\Microsoft Office\Office12
64-bit Windows; C:\Program Files (x86)\Microsoft Office\Office12

Outlook 2003
32-bit Windows; C:\Program Files\Common Files\System\MSMAPI\<locale ID>\scanpst.exe
64-bit Windows; C:\Program Files (x86)\Common Files\System\MSMAPI\<locale ID>\scanpst.exe

Outlook 2002/XP
C:\Program Files\Common Files\System\MAPI\<locale ID>\scanpst.exe

Outlook 2000
C:\Program Files\Common Files\System\MAPI\<locale ID>\NT\scanpst.exe

Outlook 97 / Outlook 98
C:\Program Files\Common Files\Windows Messaging\scanpst.exe

by all means, rebuild the files, but do achkdsk at the same time -- if hte disk is bad you will get messages, no messages you can move on without waiting for the next instance
Aalso - is there any entry in the system or application logs that co-incides with the last crash?
gbm33Author Commented:
ALL: The situation persists. I would like to keep the case open until I can work out all the suggested solutions.
Fine with me. leave it open.

Have you tried a new non cached outlook profile?
gbm33Author Commented:
MegaNuk3: The problem with this issue is that it is random with sometimes a long time between crashes. We are now is the process of starting Outlook each time in Safe mode

In looking at your suggestion for a non-cached profile I found an article that addresses potential problems with large mail boxes. This one is 3.3 on the exchange server.  However,  I have another one which is almost 9 GB that is not causing any problems.
Normally outlook crashes are caused by 3rd party add-ins so hopefully /safe will work for you and then we can move onto /noextensions...

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gbm33Author Commented:
I am still working on the issue.  Please leave the question open.
gbm33Author Commented:
I finally removed all the add-ins and this appeared to do the trick. I thought to remove one at a time but for some I had no idea what they were for. If there is a need for a re-installation of an add-in I think the application will so install it. Probably, on all our computers, and yours too, there are add-ins that were installed and used once or never at all.
Thanks for the points. Did you not manage to find the single add-in that was causing the issue?
gbm33Author Commented:
MegaNuk3: I did not find the single offending add-in.  As long as Outlook is running smoothly I am okay. I have other puzzles to solve.
Thanks for the update.
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