Cannot log into Blackberry Administration Console using AD BESadmin after powercut

Hi Guys

After doing a manual backup from SQL Studio express I am now unable to login to BAS using the Besadmin ad account thus I cannot add users etc.

I am in a bit of a pickle here
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ridha121Asked:
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ridha121Connect With a Mentor Author Commented:
I resolved the issue and blogged it here
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Mike SullivanDirectorCommented:
Are you getting any errors in the BlackBerry log files or in the server security log files? Trying stopping all services then starting them in alphabetic order but leaving these until last: BlackBerry Controller, Dispatcher, Router. Can you test the BESAdmin password by logging on to the physical BES server using that account?
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ridha121Author Commented:
i resolved it myself
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CHAN-ITCommented:
I'm having this same problem. The blog has been removed from the link above. Please advise on the procedure for this.
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Mike SullivanDirectorCommented:
Log into the BES server itself
 
Open SQL administrator
 
Go to the BESMgmt database
 
Expand tables
 
Open the dbo.BASUsers table
 If you have not created any other admin users, and chances are you did not if you are reading this, the last user listed will be the system admin user
 
Scroll right to the LoginPassword collumn
 
Paste this hash into that field - 431d615b2de61fb1 - this will change your BAS login to "berry"
 
Now log in with that password and go to Manage Users and click on search to populate you list
 
Click on the System Administrator user and select edit user
 
Click on the wrench to the right of the user and type in your new password, then click the green check mark tot he right
 
MOST IMPORTANT - click SAVE ALL at the bottom
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CHAN-ITCommented:
Thanks for the quick reply. When I log into this table, there are two LoginPassword columns. Which one do I past this into?

Also, my admin account is the AD service account, does this procedure work under this scenario?
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Mike SullivanDirectorCommented:
Make sure it is the one marked just as 'LoginPassword' and nothing else. You can't have two fields with identical names in the table.

The only concern on which account to use is whether or not they can access and modify the tables. This isn't resetting the AD password for an account, just the BAS password.
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Mike SullivanDirectorCommented:
If the answers were helpful, feel free to enjoy some of my Articles on BlackBerries so that I can get some points :-)
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CHAN-ITCommented:
Ah, ok. I was looking at the column called LoginPasswordLast, but the width of the column had truncated the name so it looked like LoginPassword.

Again MikeTheRelic, thanks for your quick responses. One more question. Once I do this, I presume I log into BAS locally using besadmin and "berry"?
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Mike SullivanDirectorCommented:
No, login using admin and berry and BAS Authentication.
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CHAN-ITCommented:
No joy either way. I've attached a view of the table for you to check out. BAS table BAS table
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Mike SullivanDirectorCommented:
OK, the logon name will be besadmin rather than admin.
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CHAN-ITCommented:
Tried besadmin with berry using both local login and AD, no joy. Guess I need to pay contact Blackberry.
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CHAN-ITCommented:
Thanks for the reply. Unfortunately no, this was similar to MikeTheRelic's procedure. While the SQL table takes the new information, it has no effect on logging into BAS. I believe the problem is the Besadmin account was inadvertently deleted and recreated. I'm sure there's a sid issue.
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