error opening document Word 2007 (small business)

Hello,

I am having problems opening a Word 2003 document from within Word 2007.

Here is the strange thing.

On my Windows XP (32 bit) computer running Office 2007 (Word 2007), I can open the document.

On my Windows 7 64 bit, same version of Office, I cannot open the same document. I get the error that the document might be corrupt.

I have tried completely uninstalling Office on the Windows 7 box, running the Office scrub program provided by Microsoft, and a reinstall, but still no luck. I have tried to read this document on two different computers running Word 2007 (Office 2007) and Windows 7 64 bit and get the same result - file is corrupt.

Does anyone know why this happens?

Thanks,

Mark
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mbudmanAsked:
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GrahamSkanRetiredCommented:
It sounds as if the problem is with the XP machine, in that it produces the corrupt document, but tolerates the corruption.

Try copying the open document to a new blank document on the XP system. See if the new document is any better.
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mbudmanAuthor Commented:
As a note, this is a file that is emailed to me, not created on the XP machine.
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mbudmanAuthor Commented:
I am looking through resumes sent to me by applicants in various versions of WORD. The issue seems to be related to WORD 2003 format, and happens in approximately 1 out of every 10 documents.
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pagoscheCommented:
Open Word on its own and then browse to the open option under the windows button at the top left.  Choose the file but don't open it.  With the file selected, click the arrow to the right of the open button and choose "Open and repair".  Make sure you save the file to the computer first.
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mbudmanAuthor Commented:
Still no go.  I don't understand why the file will open on an XP box (32 bit) with Word 2007 without issue, but not open on a Windows 7 box(64 bit)
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pagoscheCommented:
Open up Word, go in through the Windows button at the top left and then click the word options button at the bottom.  Click on resources on the left and then click the diagnose button.  See if Office can find anything corrupt with Word.
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GrahamSkanRetiredCommented:
If a document fails on all Office 2007 systems, but on no 2003 systems, then I would call it a bug. Can you find one that isn't confidential, and post it here, so we can do some experimentation?
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mbudmanAuthor Commented:
That's the thing - it does not fail on all Office 2007 systems. If fails when Office 2007 is running on Windows 7 64 bit operating system, but does not fail when Office 2007 (same version of Office 2007) runs on a Windows XP (32 bit) operating system.

I believe the  document was created with Word 2003 or earlier.

I will try to find a document to post

Thanks,

Mark
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