Word 2007 will not open

I can not get Word to open under one users profile but Outlook excel will open. If I logon to the computer Word will open for me. I uninstalled/reinstall Office, install SP2 and other updates. Windows 7 PC with office 2007
Event ID 1000
Faulting application name: WINWORD.EXE, version: 12.0.6425.1000, time stamp: 0x49d64d22
Faulting module name: RIC655u.DLL, version: 11.0.1.0, time stamp: 0x48b3756a
Exception code: 0xc0000005
Fault offset: 0x00039483
Faulting process id: 0x748
Faulting application start time: 0x01cbed75cad9a4ac
Faulting application path: C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\system32\spool\DRIVERS\W32X86\3\RIC655u.DLL
Report Id: 08ea279e-5969-11e0-a4b6-5c260a2758db


LVL 1
HubmanAsked:
Who is Participating?
 
pnormsConnect With a Mentor Commented:
Of course by C:\Users\pnorman\AppData\Roaming\Microsoft\Office i meant C:\Users\USERPROFILE\AppData\Roaming\Microsoft\Office
0
 
pnormsCommented:
Sounds like a bad prifile object in Application Data. As an administrator make a backup of the user's profile and simply change the name in c:\Documents and Settings\%userprofile% (makesure the folders name is changed by at least one Char) and have them login (to recreate their profile) if it works then log back in as admin and simply migrate their docs over to the new profile, they will be back up and running in no time.
0
 
HubmanAuthor Commented:
I will try it....all data is on network shares..
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
HubmanAuthor Commented:
I will make his current profile to .old > then have him login to create new profile ...should work?
0
 
pnormsCommented:
Ohhh sorry Win7 that trick doesn't work anymore.
Goto: C:\Users\pnorman\AppData\Roaming\Microsoft\Office\
Look for the word files, again back them up somewhere and then delete them.

If that doesn't work you will need to make a backup of the prof under c:\users (I would just zip it), delete the users from user management in control panel, and recreate it.
0
 
HubmanAuthor Commented:
got it....should have access to that laptop in a few....
0
 
HubmanAuthor Commented:
Now when he logs in it is a temp account
0
 
pnormsCommented:
Not sure if you caught my last two posts, that is because Win7 doesn't allow us to use the first trick anymore, look at my last two posts it should work for you.
Restore the profile folder with the same name using the admin account and reboot to him him back to normal in terms of the win logon.
0
 
pnormsCommented:
Goto: C:\Users\%hisrprofile%\AppData\Roaming\Microsoft\Office\
Look for the word files, again back them up somewhere and then delete them.

If that doesn't work you will need to make a backup of the prof under c:\users (I would just zip it), delete the users from user management in control panel, and recreate it.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.