Can't change MX and A records...

We have a customer that has a domain name registered through a third party using register.com.  They have an ecommerce site hosted at network solutions.  I want to add an A record and Network Solutions says that they don't have control of and that it's the third party registrar that controls it and the 3rd party registrar is telling me that Network Solutions has control of it.  Is it possible for a domain name to be in "limbo" like this?  What should we do to fix it?  Should we let Network Solutions go through the process to take over as registrar?

Thanks!  =)
tganusAsked:
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Llacy80Commented:
You can go to dnsstuff.com and type in your domain name in the Whois box and hit the arrow. This should give you information on who the domain is actually registered to...I would then contact that company to see if they have a user interface that allows you to add the mx and a records or have them do it for you
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0x6Commented:
Do a whois lookup for that domain from http://dnssy.com and check who is the registrar and whose Name Servers are listed.
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Llacy80Commented:
Forgot to add that after you hit the arrow you will need to scroll down to see the results of the domain registrar information.
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Randy DownsOWNERCommented:
The registrar keeps track of where a domain is hosted.

Typically you change the Namservers to point to the host like Network Solutions then the host will control the DNS records.

You need to make your changes on Network Solutions.
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Randy DownsOWNERCommented:
Your best bet is to call Network Solutions and they can help you are make the changes for you.
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tganusAuthor Commented:
Thanks everyone!  Since both places say they don't have control of the DNS, we're going to contact Network Solutions and start the process for them to take complete control of the domain.  Also, thanks for the links to those websites, those will help in the future.  :)
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