We have a customer that has a domain name registered through a third party using register.com. They have an ecommerce site hosted at network solutions. I want to add an A record and Network Solutions says that they don't have control of and that it's the third party registrar that controls it and the 3rd party registrar is telling me that Network Solutions has control of it. Is it possible for a domain name to be in "limbo" like this? What should we do to fix it? Should we let Network Solutions go through the process to take over as registrar?