Officejet 8500 A909 not printing on 64bit system 7

Have new HP ProBook 6450b laptop, System 7 64bit.  Trying to connect to an IP printer on a home network.  I set the new laptop to the same workgroup.  Opened Sys7 explorer and found the printer on the home network.  Proceeded as normal...installed the printer...BUT when I go do a test print it pukes....The printer shows up in System7, but right-click to properties to print a test page generates an error message...
Even tried downloading 64-bit system7 driver and installing...still no printing.  Any help here would be most appreciative.  Thanks
infosys3Asked:
Who is Participating?
 
Jackie ManCommented:
how do I "share" a printer with the homegroup <- as the printer is shared from a XP pc, homegroup sharing is not feasible.

I do not have a definite answer for you but can assist you to find out the problem as I do not own a Officejet 8500 A909.

1. In your Windows Vista, Goto Control Panel\Hardware and Sound\Printers

2. Right click Officejet 8500 A909 printer and select Properties

3. Goto the Ports tab, you should see the TCP/IP address of 192.168.1.201 is checked. If not, you need to create a new TCP/IP port.

4. If yes, click the "Configure Port" button". Under "Protocol", RAW should be selected and Port No. 9100 should be listed under "Raw setting".

5. If not, change them accordingly and click OK or Apply button.

6. You should be able to print now.

Source: http://blog.naver.com/PostView.nhn?blogId=ksandjh&logNo=40111635022&viewDate=¤tPage=1&listtype=0
0
 
Jackie ManCommented:
Do you know the ip address of the printer?
0
 
infosys3Author Commented:
Yes. 192.168.1.51 and I can ping it successfully.
0
Cloud Class® Course: MCSA MCSE Windows Server 2012

This course teaches how to install and configure Windows Server 2012 R2.  It is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE).

 
Jackie ManCommented:
Good.

Try the following:-
1. Download the driver from HP and extract the exe file to a folder using winRAR
2. In devices and printers, click "add a printer", add local printer, create a new port and select standard tcpip port
3. Enter the ip address of the printer in add printer port window and click next....
4. When you are asked for the location of the driver, click "Have disk" button and browse to the folder where you extract the driver file and click ok. Do not select windows update to locate the driver.
5. Follow on-screen instruction to complete the printer setup

Source: http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/HP-Officejet-Pro-8500-Use-on-home-network/td-p/360705
0
 
Jackie ManCommented:
You need to remove the existing printer driver first, reboot and try the above.
0
 
infosys3Author Commented:
Sorry it has taken so long to get back to you...ok I did as Jackieman said...using WINrar and extracted to a folder on laptop.  Remember this printer is a Officejet pro 8500 A909a printer.  It was originially created and shared on an XP Professional PC on the home network.  Ok...I did all you said...the printer was successfully created and shows up in devices...but when trying to print a test page...still NO GO...I tried the Microsoft FixIT and it did something...then says "Windows could not fix the problem.  Please contact your System Administrator"...WOW...great help...do you have Bill Gates' cell #.  

FYI: The printer is statically set to ip:  192.168.1.201  and has worked just fine on all XP machines...the System 7 is the issue..  what else can I do.  Many thanks.
0
 
infosys3Author Commented:
Additionally....when I clicked <next> on the FixMe screen...it finally displays a windows that says "We detected some problem with you system..."   It found 2 issues, as follows:
Printer HP Officejet Pro 8500 A909a Series cannot be contacted over the network" and
Printer HP Officejet Pro 8500 A909a Series is not shared with the homegroup.

WHich begs the question....how do I "share" a printer with the homegroup...BTW:  I can ping the printer just fine under Windows 7.... Thanks again for your help.
0
 
infosys3Author Commented:
I finally gave up trying to attach via IP.  I did re-execute the 64bit driver, but selected USB, and now the printer prints just fine.  I still do NOT know why we could not connect to the printer on an IP basis even though the pritner was initially installed on an XP machine with a static IP address and shared.  What is so frustrating is that both devices, the brand new laptop and the printer are HP products.  Many thanks for your help. I do appreciate it.
0
 
infosys3Author Commented:
See my last comments.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.